Hilton Bentley Miami/South Beach, Miami Beach, Complain

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Rank

58th

Out of 468

Hilton Bentley Miami/South Beach	Average Daily Rate: NA Check Rates

Hotel Class:

101 Ocean Drive

Miami Beach, 33139 View map

4-Star Hotel Rank: 15 of 34
Average review rating: 4.33

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (25) , TripAdvisor (101)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 12 comments.

The following words were used in comments with Complain:
desk (3) hotel (4) improve (2) nice (2) not (4) service (2) well (2)

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1. however I wanted to make the effort because of the hotel staff deserve to not only hear complaining but compliments as well.

"excellent service, great stay, William Mclain deserves Kudos. " Read full review on TripAdvisor 2/19/2010 Vote

2. They are supposed to be talking to the GM today and we are calling the diamond desk to complain.

"Great hotel, good location, horrible service. " Read full review on TripAdvisor 6/15/2009 Vote

3. But only after we complained about the service.

"Great hotel, good location, horrible service. " Read full review on TripAdvisor 6/15/2009 Vote

4. on 24 hours a day and we complained to the front desk twice at 4.

"Good stay spoiled by next-door noise " Read full review on TripAdvisor 2/5/2009 Vote

5. People have complained about the $ 10 daily fee.

"A very nice place to stay if you dont mind walking " Read full review on TripAdvisor 10/28/2008 Vote

6. There was no check up to see if the problem had improved so the following morning I went down to complain and the reception said there was nothing they could do, the hotel was full.

"Stay at the Bentley and get a free can of roach spray " Read full review on TripAdvisor 8/23/2008 Vote

7. Well, what are you complaining about?The service was diabolical, they had my money so they simply won't be doing anything to improve our stay.

"Stay at the Bentley and get a free can of roach spray " Read full review on TripAdvisor 8/23/2008 Vote

8. We went to complain, after all this was far from what we payed for, and were told it was an Ocean view.

"Stay at the Bentley and get a free can of roach spray " Read full review on TripAdvisor 8/23/2008 Vote

9. We called to complain about these various things and Hector was supposed to return our call.

"HORRIBLE " Read full review on TripAdvisor 5/8/2008 Vote

10. We complained again (we are not habitual complainers at hotels but it was very bizarre) and eventually they moved us to a really nice suite on the other side of the hotel - marble bathroom, nice kitchen, etc.

"Hilton Bentley Beach is cool...if you get the right room. " Read full review on TripAdvisor 4/22/2008 Vote