Holiday Inn Chicago - Mart Plaza, Chicago, Wrong

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Rank

65th

Out of 415

Holiday Inn Chicago - Mart Plaza	Average Price: $231 Check Rates

Hotel Class:

350 West Mart Center Drive

Chicago, 60654 View map

3-Star Hotel Rank: 24 of 73
Average review rating: 3.77

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (28) , MyTravelGuide (2514) , Travelocity (19) , TripAdvisor (355) , YahooTravel (23)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (3) annoy (5) avoid (9) awful (7) bad (40) bed bugs (9) big deal (6) complain (8) complaint (10) crappy (3) dated (13) difficult (15) dirty (10) disappoint (17) downside (8) expensive (31) frustrated (3) hard (21) hardly (3) hate (3) horrible (5) inconvenient (4) issue (23) loud (12) mediocre (3) negative (9) noise (15) noisy (14) outdated (2) overpriced (5) peeling (7) poor (6) pricey (14) problem (30) ridiculous (3) rock (5) rude (12) sad (3) shock (4) slow (8) smell (8) stained (3) tear (3) terrible (8) uncomfortable (5) unfortunate (15) unfriendly (3) weird (2) worst (9) wrong (6)

Wrong

Appears in 25 comments.

The following words were used in comments with Wrong:
area (4) awful (2) bartender (2) concierge (4) elevator (2) exceptional (2) extra (2) floor (2) great (3) hotel (2) local (3) nice (4) not (2) room (4) selection (2) shower (2) smell (2) staff (3) train (2) view (3)

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1. Then talking to customers visiting for a class, they had the same story of being told in wrong rooms, having no showers.

"Horrible customer service " Read full review on TripAdvisor 2/18/2012 Vote

2. Manager also started with brief apology, but then also told me i was in the wrong room, and didnt I get a note under the door informing me of this problem (not sure what a note would do in terms of my actually getting a shower) .

"Horrible customer service " Read full review on TripAdvisor 2/18/2012 Vote

3. Called down to front desk, where was I told I was 'in the wrong room' ( OK??) and immediately switched to a manager.

"Horrible customer service " Read full review on TripAdvisor 2/18/2012 Vote

4. Whether you are in the bar, one bartender gave me and charged me for the wrong ticket, one bartender (waiter) was very rude to myself and others in my party.

"Staff Needs Attitude Adjustment " Read full review on TripAdvisor 11/11/2011 Vote

5. Boy was I wrong.

"Bottom line: It's a Holiday Inn with some frills " Read full review on TripAdvisor 12/27/2010 Vote

6. Don't get me wrong, the view was still great (see the photo with this review), but I don't think it was anything for which I needed to pay extra.

"It did the job " Read full review on TripAdvisor 3/24/2009 Vote

7. Erroneously assigned wrong names to our room's billings which caused.

Read full review on MyTravelGuide 10/29/2008 Vote

8. It's nice, don't get me wrong.

Read full review on MyTravelGuide 5/14/2008 Vote

9. It's nice, don't get me wrong.

Read full review on MyTravelGuide 5/14/2008 Vote

10. Hotel staff very nice except concierge who gave wrong directions twice.

Read full review on MyTravelGuide 5/7/2008 Vote