4. For example, there was just one hand towel and no face cloths in the bathroom, despite other efforts to provide nice bath amenities; there is a flat touch screen in each room (in addition to the TV), which is supposed to offer you information to improve your stay, but it's got a terrible user interface and seems designed to always drive you toward purchasing additional services from the hotel (which might be more simply achieved by calling guest services); the bathroom floor was ice cold (evidently conducting the below freezing outside temperature through poor engineering of the new tower); and the swimming pool, so grandly featured on the website, is closed for renovations for months (but you'd never know that from the website).