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Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The only negative was no tea/coffee making facilities, but we solved that problem when we discovered a fab little diner on the first morning - Scotty's, which is opposite the hotel on Lexington Avenue.
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2. The few problems we came across were dealt with quickly and professionally - for instance, wifi went down but this was fixed when we mentioned it, and we needed a kettle which couldn't be provided, so a coffee maker was brought up instead.
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3. The bar was dark and atmospheric and the music was trendy and quite loud - not a problem for us, but I think some people have mentioned noisy rooms above the bar, which I can imagine listening to the music in there.
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4. It's not a particularly child friendly hotel as our kids aged 14 and 11 were not allowed in the bar area - although this was not really a problem as we were out most of the time.
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5. The room was spacious and on the 14th floor so noise was not a problem, the beds were really comfy and we had an amazing view of the Empire State Building.
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6. Nobody wants to have this kind of problem when traveling.
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7. I would not recommend st giles, there is a lack of attention in their faults, nobody of the staff felt responsible for that, and they started to ignore the costumer who want to solve the problem in a correct way.
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8. We had a small problem with the toilet flush an evening, the receptionis gently sent an 'engineer' within 10 minutes and he quickly fixed the problem.
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9. The main problem for us was that you are not in the centre of things, we had trouble finding somewhere to eat one night at about 10pm, I feel this wouldn't have happened near Time Square.
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10. The communal areas were a little dark which wouldn't have been a problem had the decor not also needed a facelift, the dimmed lights couldn't hide that.
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