Chelsea Pines Inn, New York City, Errors

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Rank

26th

Out of 676

Chelsea Pines Inn	Average Price: $233 Check Rates

Hotel Class:

317 West 14th Street

New York City, 10014 View map

2-Star Hotel Rank: 2 of 144
Average review rating: 4.2

OpinionWell Value Index: 4

Traveler reviews analyzed: Travelocity (4) , TripAdvisor (709)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Errors

Appears in 4 comments.

The following words were used in comments with Errors:

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1. Cynics out there might argue this is the very least they should have done, but we were both impressed by their professionalism and contrition upon realising their error.

"Great hotel despite some hiccups! " Read full review on TripAdvisor 12/4/2009 Vote

2. Al and Jay both provided their mobiles for me to check in on the error through the process and were terrific.

"Great hotel despite some hiccups! " Read full review on TripAdvisor 12/4/2009 Vote

3. After an staff error on check in (which led to our US dollar Visa card being charged twice for the total for the 5 day stay) Al and Jay bent over backwards to rectify the situation, spending time on the phone to my bank, checking in to see the error had been reversed and ultimately providing us with a $50 rebate.

"Great hotel despite some hiccups! " Read full review on TripAdvisor 12/4/2009 Vote

4. They also delivered flowers to our room with a handwritten card apologising for their error and imploring us to not hesitate to let them know if any other problems presented.

"Great hotel despite some hiccups! " Read full review on TripAdvisor 12/4/2009 Vote