The Mercer Hotel, New York City, Complaint

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Rank

288th

Out of 676

The Mercer Hotel	Average Price: $582 Check Rates

Hotel Class:

147 Mercer Street

New York City, 10012 View map

4-Star Hotel Rank: 84 of 106
Average review rating: 4.05

OpinionWell Value Index: 1

Traveler reviews analyzed: TripAdvisor (103) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (1) annoy (1) avoid (1) complain (4) complaint (3) condescending (1) cramped (1) difficult (2) dirty (4) disappoint (9) downside (2) dreadful (1) dull (1) errors (1) expensive (13) fear (1) frustrated (2) grumpy (1) hard (1) hardly (1) horrible (2) incompetent (1) issue (4) lacking (1) mediocre (1) mess (1) negative (1) noise (6) noisy (5) overpriced (4) poor (2) pretentious (1) pricey (2) problem (7) rude (7) sad (2) shame (1) shock (1) slow (2) smell (4) snooty (1) stain (1) terrible (1) tiny (1) too small (1) uncomfortable (1) unfortunate (1) unhelpful (1) worn (2) wrong (4)

Complaint

Appears in 7 comments.

The following words were used in comments with Complaint:
complaints (7) hotel (3) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. No complaints.

"Luxury in NYC " Read full review on TripAdvisor 7/30/2010 Vote

2. Only one tiny complaint -- the oatmeal.

"It`s The Mercer for me... " Read full review on TripAdvisor 7/6/2008 Vote

3. That was one complaint I had heard about the hotel before our stay but we had no such poor attitudes from the staff.

"Fabulous NYC experience! " Read full review on TripAdvisor 6/19/2008 Vote

4. Little did I know in searching the Internet that I am far from the first to note that this premium-priced hotel regularly gets complaints that the staff feel they are doing you a favor to allow you to be in their presence.

"Rude Service Is A Hallmark of Mercer Hotel " Read full review on YahooTravel 4/6/2008 Vote

5. Rather than call or visit, he emailed me saying the hotel has not had previous complaints.

"Rude, Arrogant, Overpriced " Read full review on TripAdvisor 4/6/2008 Vote

6. The only complaint I hadwas that they couldn`t change the heat to air conditioning, the hotelwas a little warmer than I like at night.

"soho style " Read full review on TripAdvisor 5/4/2007 Vote

7. My only complaint was regarding the dinner reservation at the mercer kitchen.

"love love love the mercer! " Read full review on TripAdvisor 10/31/2005 Vote