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6th
Out of 493

Best Western Tuscan Inn Fisherman's Wharf-Owned by Kimpton

Average Daily Rate: NA  
 
Hotel Class:
425 Northpoint Street
San Francisco, 94133 View map  
3-Star Hotel Rank: 2 of 110
Average review rating: 4.32
OpinionWell Value Index: NA
Traveler reviews analyzed: YahooTravel (39) , MyTravelGuide (662) , Expedia (105) , TripAdvisor (895)
SAFE TO BOOK ? (2/5 issues found)
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Rude
Appears in 34 comments. 
The following words were used in comments with Rude:
$ (4)   complaints (2)   concierge (3)   customer (4)   desk (10)   friendly (3)   helpful (5)   hotel (5)   night (6)   not (6)   personable (5)   reservation (4)   room (3)   service (3)   small (2)   staff (17)   street (2)   unhelpful (2)   updated (2)   welcoming (2)    
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1. The shuttle to the airport is only $15 per person but expect an experience of a drive, rude driver and took us through streets we tried to avoid on our visit.
"Lovely hotel, great staff " Read full review on TripAdvisor   9/26/2011 Vote      
2. I'm not stupid and I understand to a certain extent the policies that must be enforced, but working in sales and customer service myself, that particular member of staff was rude, unhelpful, and made me regret paying my hard earned money to stay there, only for my wife to be treated like a junkie that walked in off the street.
"Decent hotel, good location, but BAD EXPERIENCE " Read full review on TripAdvisor   7/29/2011 Vote      
3. that particular member of staff was on a power trip and was a rude and horrible person.
"Decent hotel, good location, but BAD EXPERIENCE " Read full review on TripAdvisor   7/29/2011 Vote      
4. Also found the person on the concierge desk quite rude - which was surprising and disappointing.
"Good location, limited facilities " Read full review on TripAdvisor   6/8/2011 Vote      
5. Only downside is the restaurant next door, which offers extremely poor service at all times and has very rude staff.
"Great Location, great rooms! " Read full review on TripAdvisor   5/5/2011 Vote      
6. I was treated very rudely by the night assistant and promised a comped night for my troubles, which I never received.
"Dont' Bother! " Read full review on TripAdvisor   12/29/2010 Vote      
7. On check out again, we had a rude receptionist, as you can be charged to use your room safe or ask for it to be waivered.
"Great Location,Reception Staff Rude " Read full review on TripAdvisor   3/20/2010 Vote      
8. Hotel staff that checked us in was friendly; however, the staff for the remainder of our 5-day visit seemed almost "put out" that we were there; not really rude but certainly not very friendly.
"Great Hotel - Not so great staff " Read full review on Expedia   1/30/2010 Vote      
9. Wine hour was welcome but it was Two Buck Chuck (not that I don't drink that) but it is really $2 a bottle at Trader Joes in California, $3 in NJ, so the admonishion on the sign that only two (meagerly poured) glasses per person was a bit unnecessary and kind of rude to guests.
"Good Location Small Rooms Some charm " Read full review on TripAdvisor   7/26/2009 Vote      
10. The staff is very rude and doesn't seem to care at all about their guests.
"Did we all stay in the same hotel?? " Read full review on TripAdvisor   5/22/2009 Vote      
   
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