6. 1st - on their web they said they ar 5 star but when we got there we found out that they have 4 stars2nd- their keys did not work on the elevator and we went back and force to get that fixed3rd - their whirlpool bathtub did not work for our 6 day stay4th - when we asked them to fix the whirlpool tub they ignored it and never fixed it they just casually said sorry for the inconvenience 5th - on the 4th day the key did not work to let us in the room we went down 3 times then finally they came and fixed it6th - the swimming pool is full of dead bugs7th - beds make loud noise when you turn from one side to another and they are very uncomfortable8th - the doors squeeck loudly.