Blue Heron Lakefront Resort a Festiva Resort, Orlando, Complaint

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Rank

61st

Out of 543

Blue Heron Lakefront Resort a Festiva Resort	Average Daily Rate: NA Check Rates

Hotel Class:

13428 Blue Heron Beach Drive

Orlando, 32821 View map

4-Star Hotel Rank: 26 of 59
Average review rating: 4.5

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (95) , TripAdvisor (150) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 16 comments.

The following words were used in comments with Complaint:
bed (3) clean (3) comfortable (2) complaints (16) elevator (2) liked (2) management (2) need (3) not (3) room (5) staff (2) useful (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My only complaint, the beds were not very comfortable.

"Perfect for a paradise cove wedding! " Read full review on TripAdvisor 5/15/2012 Vote

2. My only complaint is that if you want to use the elevators when the housekeeping staff is starting you do need to wait, they use the same elevators.

"best value around " Read full review on TripAdvisor 4/22/2012 Vote

3. Those are really minor complaints, though.

"Great place, no problems! " Read full review on TripAdvisor 1/24/2012 Vote

4. My only complaint is the washer is extremely loud and I am really shocked no one was banging on my door because it sounded like a helipcopter was in our room.

"Very nice " Read full review on TripAdvisor 12/22/2011 Vote

5. Pillars are painted pink and so there can be little room for complaint if you somehow manage to hit one.

"Excellent But Some Niggles " Read full review on TripAdvisor 9/15/2011 Vote

6. We had filed a complaint and had a talk with the managers after which our room was finally cleaned.

"Great stay, housekeeping bad " Read full review on TripAdvisor 8/31/2011 Vote

7. My only complaint about this place is the jacuzzi tub in the master bath needed to have the jets cleaned.

"We loved staying at Blue Heron and would go again! " Read full review on TripAdvisor 8/19/2011 Vote

8. I cannot see why some people complaint.

"Fantastic experience " Read full review on TripAdvisor 6/28/2011 Vote

9. However the complaints about the beds being uncomfortable were not an issue.

"Good deal, but lots of little problems " Read full review on TripAdvisor 6/24/2011 Vote

10. Our only complaint is that we have very noisy neighbors who were in and out of their room all hours of the night, slamming doors and yelling, not any fault of the hotel.

"Excellent location " Read full review on Expedia 8/6/2010 Vote