2. There is no ice machine and ice is never brought up as promised during turndown service (which in any case is too late to enjoy a pre-supper gin and tonic); there are no coffee machine in the room (and you can only get coffee served in takeout cups anywhere else in the hotel so that is impossible to get coffee in a china cup); non-residents were allowed into the pool so it became overcrowded, especially at the weekend; and the annoying lifts mean you have to go all the way down to the Lower Lobby in order to go back up the rooftop pool.