Doubletree San Antonio Airport, San Antonio, Complaint

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Rank

81st

Out of 504

Doubletree San Antonio Airport	Average Daily Rate: NA Check Rates

Hotel Class:

37 NorthEast Loop 410

San Antonio, 78216 View map

3-Star Hotel Rank: 38 of 111
Average review rating: 3.74

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (26) , MyTravelGuide (707) , Travelocity (5) , TripAdvisor (113) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 24 comments.

The following words were used in comments with Complaint:
bed (2) complaints (24) free (2) guest (2) hot (2) hotel (4) not (4) room (3) staff (2) warm (2)

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1. I'll give the managers an A+ for the way they handled our complaints but the owners of the hotel need to remodel some of the rooms especially rooms 304 and 306.

"Manager nice but hotel not. Avoid rooms 304 and 306!!!!! " Read full review on TripAdvisor 7/21/2010 Vote

2. Only complaint I had were the pillows were way too soft.

"NICE STAY " Read full review on TripAdvisor 2/4/2010 Vote

3. When guest ask a question take the time to listen and hear every part of the complaint.

Read full review on MyTravelGuide 5/20/2009 Vote

4. Free (ok, no complaint there) airport-hotel shuttle took one hour to pick me up after I called them.

"Big Let-down " Read full review on TripAdvisor 5/12/2009 Vote

5. We had a great stay at the hotel, the only complaint was the 9.

Read full review on MyTravelGuide 4/7/2009 Vote

6. Only real complaint was there were very few TV channels (ABC, CBS, NBC, news, sports, and pay movies).

"Doubletree San Antonio Airport " Read full review on Expedia 3/21/2009 Vote

7. No complaints.

Read full review on MyTravelGuide 4/2/2008 Vote

8. Only complaints are free coffee during the week that mysteriously disappears on the weekend and the food in the restaurant was very bad.

"Great Stay - Stay Away from Restaurant " Read full review on TripAdvisor 9/27/2007 Vote

9. My only complaint is no complimentary breakfast, not a fruit, muffin nor juice.

"Recommended " Read full review on TripAdvisor 5/26/2007 Vote

10. The biggest complaint was that the walls were very thin, I have young children and we could hear the TV in the neighboring room late at night.

Read full review on MyTravelGuide 3/17/2007 Vote