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Rank
81st
Out of 504

Doubletree San Antonio Airport

Average Daily Rate: NA  
 
Hotel Class:
37 NorthEast Loop 410
San Antonio, 78216 View map  
3-Star Hotel Rank: 38 of 111
Average review rating: 3.74
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (26) , MyTravelGuide (707) , Travelocity (5) , TripAdvisor (113) , YahooTravel (10)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 20 comments. 
The following words were used in comments with Complain:
acceptable (2)   breakfast (2)   clean (3)   clothes (2)   courteous (2)   desk (5)   expectation (2)   extremely (2)   good (4)   hotel (4)   lobby (3)   loud (2)   not (5)   pretty (2)   problem (2)   room (13)   sleep (4)   small (2)   staff (2)   thought (2)    
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1. In my room specifically, there was this oily smell like the cheap perfume of a previous guest, it thought to complain to the front desk but I didn't find them particularly warm or welcoming when I arrived so I thought what's the point.
"Tired and Worn, Needs Interior Improvement " Read full review on TripAdvisor   2/4/2011 Vote      
2. I was not the only family member that complained, about 6-8 were very unhappy with the rooms but did not check out because they had kids and older ones with them and that would have been a lot to pack up and move them.
"NOT GOOD " Read full review on TripAdvisor   7/31/2010 Vote      
3. I do not expect crickets in my hotel room and when I complained to the front dest, they told me 'that's the way it is in TX' I told her I am sorry but I don't accept that.
"NOT GOOD " Read full review on TripAdvisor   7/31/2010 Vote      
4. My father-in-law is 78 years old and didn't want to complain but I immediately went down and requested two rooms.
"Manager nice but hotel not. Avoid rooms 304 and 306!!!!! " Read full review on TripAdvisor   7/21/2010 Vote      
5. So we go to sleep after they used Febreeze to kill the odor and after waking the next morning, my father-in-law complained about his back hurting after sleeping on the pull out sofa bed.
"Manager nice but hotel not. Avoid rooms 304 and 306!!!!! " Read full review on TripAdvisor   7/21/2010 Vote      
6. The only good thing that I can say about this hotel is that it looks good from the outside and they have a pretty lobby and the front desk personnel are very courteous, especially when I went in my sleeping clothes to complain that the occupants in the next room were being extremely loud and gregarious.
"Good place to stay if you don't mind paper-thin walls " Read full review on TripAdvisor   11/16/2009 Vote      
7. The only good thing that I can say about this hotel is that it looks good from the outside and they have a pretty lobby and the front desk personnel are very courteous, especially when I went up to the front desk in my sleeping clothes to complain that the occupants in the next room were being extremely loud and gregarious.
"First and Last Time At This Hotel " Read full review on Travelocity   11/1/2009 Vote      
8. I didn't complain because both my rooms had problems, I knew it was an overall condition.
Read full review on MyTravelGuide   8/11/2008 Vote      
9. I complained about it to the staff at the front desk who could not accomodate me with another room (they said they were booked) and said they would try to address the problem if they could find where the smoke was coming from.
Read full review on MyTravelGuide   7/3/2008 Vote      
10. I complained to staff.
Read full review on MyTravelGuide   1/31/2008 Vote      
   
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