National Hotel, Miami Beach, Complaint

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Rank

11th

Out of 56

National Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1677 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 12 of 34
Average review rating: 3.99

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (60) , MyTravelGuide (6) , Travelocity (19) , TripAdvisor (188)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 16 comments.

The following words were used in comments with Complaint:
area (2) bathroom (2) cabana (3) complaints (17) construction (2) hotel (4) management (2) night (3) noise (3) not (4) return (2) room (5) secure (2) sheets (2)

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1. I went down with my husband to check out and was dealing with the night operations manager and she just kept saying how the room had received noise complaints all day (we checked in at 4PM and then left for dinner at 5:30PM and return at 9PM to get ready and go) We were barely there and the times she was saying the complaints came in we were not even in our room, which I did not appreciate as it was now 4am and we had to driver from Miami to Sarasota 3 and a half hour driver ahead of us because they are a crappy hotel.

"DO NOT STAY AT THE NATIONAL- BUGS EWWWW " Read full review on TripAdvisor 5/27/2010 Vote

2. When the gentleman brought our sheets up (night manager) he brought the security guard with him and said here are your sheets and then the security guard continued to say he had received noise complaints regarding our room and if we got one more we would be kicked out.

"DO NOT STAY AT THE NATIONAL- BUGS EWWWW " Read full review on TripAdvisor 5/27/2010 Vote

3. My only complaint is that on Saturday, the hotel guests had to vacate the pool area at 3:30 to make room for a large wedding.

"Nice art deco classic in a great location " Read full review on TripAdvisor 3/16/2010 Vote

4. My only complaint would be that their cabanas looked & smelled like they needed to be cleaned a bit more thoroughly.

"Would definitely go back! " Read full review on Expedia 4/7/2009 Vote

5. The only slight complaint I have is that there was construction going on in the cabana room area from early in the morning into the wee hours of the night, although we were told that the construction would only be during daytime hours.

"Love the National! " Read full review on TripAdvisor 3/24/2009 Vote

6. My other complaint is that there were no ice machines.

"Enjoyable Stay " Read full review on TripAdvisor 3/14/2009 Vote

7. My complaint was not that the bathroom was very small, which it was,but, that the grout between the tiles was dirty.

"Enjoyable Stay " Read full review on TripAdvisor 3/14/2009 Vote

8. And the services was excellent so no complaints.

"Loved it! Loved it! " Read full review on TripAdvisor 11/9/2008 Vote

9. I don't have any major complaints.

"Great Beach Service, Decent Room, Over Eager Maids " Read full review on TripAdvisor 9/25/2008 Vote

10. The bathroom was a bit run-down but we had no complaints.

"Great Hotel " Read full review on TripAdvisor 8/2/2007 Vote