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Rank
11th
Out of 56

National Hotel

Average Daily Rate: NA  
 
Hotel Class:
1677 Collins Avenue
Miami Beach, 33139 View map  
4-Star Hotel Rank: 12 of 34
Average review rating: 3.99
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (60) , MyTravelGuide (6) , Travelocity (19) , TripAdvisor (188)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 16 comments. 
The following words were used in comments with Complain:
breakfast (2)   floor (2)   hotel (3)   management (3)   never (2)   not (2)   reception (2)   room (4)   staff (2)    
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1. So don't complain about the size of the room.
"Loved it. You will too. " Read full review on TripAdvisor   7/16/2010 Vote      
2. I called down to front desk to complain as this is absolutely DISGUSTING AND UNACCEPTABLE and was told there were no rooms we could be moved to.
"DO NOT STAY AT THE NATIONAL- BUGS EWWWW " Read full review on TripAdvisor   5/27/2010 Vote      
3. I complained because I was not informed about construction when the reservation was made.
"Very Disappointing " Read full review on TripAdvisor   1/26/2010 Vote      
4. Everything is excellent, if complaine the breakfast was a little poor.
"Excellent hotel " Read full review on TripAdvisor   11/29/2009 Vote      
5. Yes, if you look hard enough, you will always find something to criticise or complain about but our experience was entirely positive and we look forward to returning soon.
"A hidden gem " Read full review on TripAdvisor   11/4/2009 Vote      
6. When I complained to the duty manager he said because of the tropical weather the cockroaches manage to get in but I dont expecct to see cockroaches in a hotal and especially on the fourth floor.
"never again!!! " Read full review on TripAdvisor   9/1/2009 Vote      
7. Then on my way down to reception to complain about the roach he tried to tell me the national was the best hotel in the world.
"never again!!! " Read full review on TripAdvisor   9/1/2009 Vote      
8. The staff did complain when a few of my friends brought back sandwiches, so I guess stuff like that you have to somewhat hide when you come inside.
"Great location, okay hotel " Read full review on TripAdvisor   5/6/2009 Vote      
9. My husband was so incensed he complained to the bell staff and they just rolled their eyes and agreed he was a jerk.
"A Grand Dame of a Hotel " Read full review on Expedia   4/14/2009 Vote      
10. When I complained about this, the hotel was unwilling to offer a different room or any compensation, even though they admitted that this 4th floor room was not Oceanfront or even Oceanview, unless your imagination was tremendous.
"Good location, poor attention to customers " Read full review on TripAdvisor   4/13/2009 Vote      
   
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