Royal Lahaina Resort, Lahaina, Poor

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Rank

11th

Out of 91

Royal Lahaina Resort	Average Price: $208 Check Rates

Hotel Class:

2780 Kekaa Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 6 of 12
Average review rating: 3.66

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (181) , Travelocity (45) , TripAdvisor (1472) , YahooTravel (116)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Poor	Appears in 58 comments.

The following words were used in comments with Poor:
area (4) bar (3) bathroom (5) condition (3) customer (3) desk (3) facilities (3) great (3) hotel (13) management (5) most (3) not (8) old (4) park (3) rating (4) resort (4) reviews (3) room (10) service (25) well (3)

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1. poor customer service to its guests.

"Over Rated " Read full review on TripAdvisor 2/24/2012 Vote

2. Although this hotel is beautiful with great rooms the customer service is poor, to say the least.

"Over Rated " Read full review on TripAdvisor 2/24/2012 Vote

3. You can sign up for $10 day wifi with very poor reception.

"Great oceanfront view " Read full review on TripAdvisor 2/4/2012 Vote

4. The internet has poor connectivity and they charge 10$ a day.

"Not Royal but worth staying " Read full review on TripAdvisor 1/5/2012 Vote

5. , hiring people who dont care isnt good bussiness the manager we delt with was good as we were checking out they finally got the message we checked out before we were supposed to fed up with poor service and after the car being keyed the manager proceeded to say she wouldve done something for us offered us a upgrade great my point was if ur carpark isnt secured you have staff walking around there all night and they dont care about your property and there is no liability sign anywhere.

"honeymoon nightmare " Read full review on TripAdvisor 10/29/2011 Vote

6. It took him forever to get there, he showed up with a pretty poor attitude, and disappeared when we got to the lobby.

"A Yearly Stay! " Read full review on TripAdvisor 9/16/2011 Vote

7. (so get down early or you have no chance of a sun lounger) All in all ok hotel but very poor service that spoilt the stay.

"Great location very poor service and cold pool. " Read full review on TripAdvisor 8/22/2011 Vote

8. poor pool for a resort rating.

"Good hotel, not quite a resort " Read full review on TripAdvisor 7/17/2011 Vote

9. The locks were poor quality, airconditioner worked but was very noisy and old and yes, a cockroach greeted us on arrival.

"awesome grounds, great beach, room needed some TLC " Read full review on TripAdvisor 6/11/2011 Vote

10. This may validate other posters' comments about lack of aloha or poor front desk service.

"Good Value, Decent Hotel, Great Location " Read full review on TripAdvisor 5/9/2011 Vote