Pono Kai Resort, Kapaa, Problem

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Rank

7th

Out of 41

Pono Kai Resort	Average Price: $195 Check Rates

Hotel Class:

1250 Kuhio Hwy

Kapaa, 96746 View map

2-Star Hotel Rank: 2 of 7
Average review rating: 3.5

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (45) , MyTravelGuide (1) , Travelocity (2) , TripAdvisor (200) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 31 comments.

The following words were used in comments with Problem:
arrival (2) clean (2) cleanliness (2) maintenance (2) never (3) normal (3) not (11) resort (3) room (6) small (2) staff (3) tear (3) upgraded (2) walking (2) warn (2) water (2) wear (3)

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1. The exchange company had caused a minor snafu with the reservation, the staff at Pono Kai not only straightened it out, but treated us as if they were responsible for the problem, they upgraded our room, removed our housekeeping charges, and gave us a small tour as we were curious about the smaller room we didn't stay in.

"Loved Pono Kai " Read full review on TripAdvisor 4/5/2012 Vote

2. Parking at the resort was never a problem.

"I can't wait to stay here again! " Read full review on TripAdvisor 2/16/2012 Vote

3. The sand right by the water is clean and we never had a problem finding a clean area of sand to set up camp in.

"Very good experience at Pono Kai " Read full review on TripAdvisor 1/26/2012 Vote

4. It is not fancy and some of the furnishing/amenities in the condo itself were a little older and worn at times but we did not have any problems with cleanliness, ants, or our a/c.

"Very good experience at Pono Kai " Read full review on TripAdvisor 1/26/2012 Vote

5. Around the pool, we did not hear of any problems.

"Much better than anticipated! " Read full review on TripAdvisor 1/14/2012 Vote

6. We had none of the issues that were described in the other person's posting, however we were informed that some of the buildings were dealing with a bug problem and that after the holidays they were going to be fumigating buildings and doing upgrades.

"Much better than anticipated! " Read full review on TripAdvisor 1/14/2012 Vote

7. I didn't have problem with it - I actually loved seeing the little families of chickens and chicks walk around and the cats seemed to co-exist well with them.

"Great location! " Read full review on TripAdvisor 11/19/2011 Vote

8. So the resort knew there was a problem, put us in that room anyway and did not disclose to us the issue.

"Bugs in the room, not clean, stay away! " Read full review on TripAdvisor 11/10/2011 Vote

9. We had stayed at this property 10 years ago and they haven't changed a thing since -- part of the problem.

"Pono Kai " Read full review on TripAdvisor 11/10/2011 Vote

10. They never did anything close to comprehensive (didn't vacuum -- which is a problem when you are at the beach.

"Convenient but nothing special " Read full review on TripAdvisor 9/9/2011 Vote