1. - Minor mistake upon check in (we had confirmed a large king sized bed for my wife and I but the first room we were provided only had a double in the bedroom; the timing for the mistake was poor because we had arrived late at night and it was the equivalent of 2 am in our home city so the last thing we wanted to deal with was a delay in getting our kids to bed; we ended up in the right type of room, but on the second floor of the hotel which resulted in some street noise entering our room).