Sheraton Tucson Hotel and Suites, Tucson, Manager

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Rank

13th

Out of 278

Sheraton Tucson Hotel and Suites	Average Price: $143 Check Rates

Hotel Class:

5151 East Grant Road

Tucson, 85712 View map

3-Star Hotel Rank: 6 of 58
Average review rating: 3.78

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (321) , Travelocity (10) , TripAdvisor (226) , YahooTravel (13)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (12) balcony (11) bar (38) bathroom (63) bed (64) breakfast (44) charge (11) check in (30) complimentary (8) cost (8) deal (9) decor (7) dinner (13) discount (6) downtown (5) fee (5) fitness center (9) food (51) front desk (53) hot tub (13) hotel (388) housekeeping (13) landscape (6) lobby (55) location (58) manager (23) money (10) parking (36) patio (7) pillow (6) pool (160) price (43) rate (28) recommend (22) restaurant (111) room (413) room service (10) service (60) sheets (7) shower (23) shuttle (6) staff (143) street (20) suite (116) towel (13) tub (17) value (19) view (29) walk (17) wireless (16)

Manager

Appears in 23 comments.

60% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) guest (4) hotel (5) management (24) need (2) professional (2) reviews (2) service (2) staff (3) unavailable (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Sorry is a popular word with this hotel as in all the response to the reviews the manager says it but apparently nothing is done.

"Terrible and dirty do not stay there " Read full review on TripAdvisor 5/6/2011 Vote

2. I have learned in all my years of travel that if the manager responds to even the meanest reviews with professionalism, you are dealing with a top notch establishment.

"Amazing hotel!!! 5 star quality for sure!!! " Read full review on TripAdvisor 3/10/2011 Vote

3. Rooms were clean, staff very friendly and helpful, manager very personable and interested in making sure guests were happy.

"Very nice place! " Read full review on TripAdvisor 1/4/2010 Vote

4. The bar was lovely and made the best margaritas, we had fun with the bar manager.

"This place was beautiful! " Read full review on TripAdvisor 3/12/2009 Vote

5. I even wrote a not to the manager after the fact (before I asked for a refund) and never heard back from them either.

"Horrible Experience " Read full review on TripAdvisor 4/30/2012 Vote

6. The food service manager is not doing their job for sure.

"Tired Hotel With Poor Service " Read full review on TripAdvisor 4/4/2012 Vote

7. I stayed at the Sheraton Tucson January 13 - 15 and while there were many positives, the stay was marred by poor service by the Hotel Front Desk Manager.

"Poor Service " Read full review on TripAdvisor 1/28/2012 Vote

8. There was a little confusion checking in, but the manager more than smoothed things out.

"Pleasantly surprised (given recent reviews) " Read full review on TripAdvisor 12/13/2011 Vote

9. Not sure what the manager of this hotel is doing but the staff is fantastic.

"Twilight zone experience - but read this whole review " Read full review on TripAdvisor 9/1/2011 Vote

10. Damen, the general manager, is very personable and always checking on guests to ensure their needs are met.

"My home away from home " Read full review on TripAdvisor 7/21/2011 Vote