Riverwalk Plaza Resort Hotel, San Antonio, Front Desk

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Rank

23rd

Out of 504

Riverwalk Plaza Resort Hotel	Average Price: $139 Check Rates

Hotel Class:

100 Villita Street

San Antonio, 78205 View map

2-Star Hotel Rank: 1 of 155
Average review rating: 3.15

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (41) , MyTravelGuide (23) , Travelocity (3) , TripAdvisor (225) , YahooTravel (8)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (13) balcony (23) bar (40) bathroom (29) bed (37) bill (7) breakfast (88) cable (4) charge (13) check in (19) check out (12) checkout (9) closet (9) complimentary (7) cost (13) deal (17) decor (4) dinner (14) downtown (21) fee (9) food (32) front desk (52) hotel (486) housekeeping (13) lobby (22) location (90) manager (21) money (26) parking (99) patio (3) pillow (8) pool (72) price (59) rate (20) recommend (42) restaurant (81) room (380) service (55) sheets (4) shower (17) staff (135) street (43) suite (14) to park (12) towel (14) tub (8) value (21) view (45) walk (93) wireless (5)

Front desk

Appears in 52 comments.

70% wrote positive comments about front desk

The following words were used in comments with Front desk:
dirty (3) extra (3) friendly (6) helpful (6) hotel (6) lobby (5) maintenance (4) management (7) problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk staff was adequate but lacks that 'I'm here to make you feel special' spark.

"Average but improving! " Read full review on TripAdvisor 4/19/2012 Vote

2. The front desk was completely professional, but lacked that 'friendly, I'm so glad you're here, what can I do to make your stay enjoyable' quality.

"Quiet hotel on the edge of the Riverwalk " Read full review on TripAdvisor 3/7/2012 Vote

3. We were always greeted with friendly smiles and a willingness to help, by all the ladies at the front desk and Irvin too.

"You do get what you pay for. In this case, a solid 3-star hotel. " Read full review on TripAdvisor 2/28/2012 Vote

4. The service at the front desk was adequate, but it also the one area where I think the hotel could use the most improvement.

"Another Honest Review - You get what you pay for.... " Read full review on TripAdvisor 2/24/2012 Vote

5. The front desk staff was less than helpful and our room was dirty.

"We put you on the cat walk... " Read full review on TripAdvisor 2/14/2012 Vote

6. Front desk ladies Vanessa, Amy, Amanda were more thank helpful our entire stay.

"over and over again " Read full review on TripAdvisor 12/17/2011 Vote

7. The complimentary cookies at the front desk are good too.

"Riverwalk Plaza Hotel " Read full review on TripAdvisor 12/13/2011 Vote

8. The front desk staff were friendly.

"Old School - with a modern flare! " Read full review on TripAdvisor 12/6/2011 Vote

9. When we arrived the clerks at the front desk were very friendly.

"We Enjoyed Our Stay " Read full review on TripAdvisor 11/18/2011 Vote

10. We arrived at the hotel and from being greeted at the front desk, to the comfort level of the pool and atmosphere of the hotel we enjoyed every moment.

"Amazing hotel " Read full review on TripAdvisor 7/11/2010 Vote