La Cantera San Antonio, San Antonio, Service

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Rank

2nd

Out of 504

La Cantera San Antonio	Average Price: $370 Check Rates

Hotel Class:

16641 La Cantera Parkway

San Antonio, 78256 View map

4-Star Hotel Rank: 1 of 32
Average review rating: 3.53

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (24) , MyTravelGuide (26) , Travelocity (6) , TripAdvisor (646) , YahooTravel (26)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (45) balcony (27) bar (71) bathroom (43) bed (67) breakfast (112) brunch (14) charge (28) check in (64) check out (30) complimentary (28) concierge (43) cost (17) dinner (100) downtown (22) fee (23) food (176) front desk (106) gym (21) hot tub (20) hotel (588) housekeeping (34) lobby (63) location (111) lunch (33) manager (38) massage (57) money (30) parking (47) patio (14) pool (488) price (43) rate (29) recommend (86) restaurant (174) room (664) room service (41) service (377) shower (20) shuttle (72) spa (113) staff (387) suite (31) towel (23) valet (57) valet parking (14) value (21) view (162) walk (61) wireless (17)

Service

Appears in 377 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
attentive (13) customer (38) excellent (41) food (35) friendly (15) good (24) great (67) helpful (13) hotel (44) love (13) outstanding (17) pool (54) resort (39)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Sheena, one of the pool servers was so helpful in giving us great service as well as an excellent place to eat dinner.

"Great getaway " Read full review on TripAdvisor 5/20/2012 Vote

2. The outstanding service that I received while staying here helped over come the issues I had due to my miss-handling of my reservation.

"Outstanding service " Read full review on TripAdvisor 5/20/2012 Vote

3. Upon checking in Sarah noll honered my reservation and gave me excellent service.

"Outstanding service " Read full review on TripAdvisor 5/20/2012 Vote

4. The service there was also VERY good.

"Beautiful and EXCELLENT Service " Read full review on TripAdvisor 4/21/2012 Vote

5. The food was excellent and the service fairly good at Francesca's Restaurant, but the service in Brannon's Cafe and at poolside was terrible.

"The Service Could (and Should) Be Better " Read full review on TripAdvisor 4/20/2012 Vote

6. We all agreed that Philippe provided the best customer service we have collectively experienced.

"Exceptional Customer Service at Westin La Cantera Resort " Read full review on TripAdvisor 4/18/2012 Vote

7. Excellent service from her.

"Over-top-service " Read full review on TripAdvisor 4/18/2012 Vote

8. This a great value, and the personalized service in the lounge made us feel like VIPs.

"So relaxing! " Read full review on TripAdvisor 4/16/2012 Vote

9. The only observation that I would make is that the $20 dollar resort fee seemed a little excessive (it includes local calls (most of us use our cell phones), shuttle service (didn't use it), internet access (already get that for free since I'm a platinum member) and gym access (that would have been free as well since I signed up for spa services).

"Relaxing Break Poolside in Texas Hill Country " Read full review on TripAdvisor 4/14/2012 Vote

10. We enjoyed a pool side afternoon with great service.

"Great time at Westin La Cantera " Read full review on TripAdvisor 4/11/2012 Vote