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Rank
15th
Out of 504

Menger Hotel San Antonio

Average Price: $186  
 
Hotel Class:
204 Alamo Plaza
San Antonio, 78205 View map  
3-Star Hotel Rank: 3 of 111
Average review rating: 3.47
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (60) , MyTravelGuide (1) , Travelocity (5) , TripAdvisor (372) , YahooTravel (39)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 35 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
correct (2)   desk (5)   drug (3)   fortunate (2)   happy (2)   hotel (6)   liked (3)   management (39)   need (2)    
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1. Patty Cuellar (Revenue Manager), replied immediately and told us that we would be taken care of.
"Great Way To Spend Thanksgiving! " Read full review on TripAdvisor   3/22/2011 Vote      
2. He was a great manager and definitely displayed some good old fashioned customer service.
"Nice hotel and excellent customer service " Read full review on TripAdvisor   1/26/2011 Vote      
3. I spoke to the clerk and he made excuses about his manager not being able to accommodate us.
"A piece of history- a great price! " Read full review on TripAdvisor   4/25/2012 Vote      
4. Unfortunately I don't think Ian is long for the Menger when he throws his manager under the bus.
"A piece of history- a great price! " Read full review on TripAdvisor   4/25/2012 Vote      
5. Again, speaking with the Evening Manager to no avail.
"Horrible Hotel, Horrible Service! " Read full review on TripAdvisor   4/12/2012 Vote      
6. I numerous messages with the Evening Manager, and front desk staff, to have the General Manager, Hector, phone me.
"Horrible Hotel, Horrible Service! " Read full review on TripAdvisor   4/12/2012 Vote      
7. Hotwire phoned the front desk to speak with the Manager on Duty tonight, no one ever came to the phone.
"Horrible Hotel, Horrible Service! " Read full review on TripAdvisor   4/12/2012 Vote      
8. Each night, when I would return to my hotel room, I was on the phone with the Evening Manager, voicing again, what I had already reported to him, that had not been corrected.
"Horrible Hotel, Horrible Service! " Read full review on TripAdvisor   4/12/2012 Vote      
9. An email later to the CS manager did get a back-down and an agreement to honor the rate, but by that time we had made our minds up and decided to stay in Dallas and just come down for the last part of the conference - an awards banquet on the evening of the last day.
"Poor experience of this hotel " Read full review on TripAdvisor   3/21/2012 Vote      
10. The porter said 'We'll bring you bags right up!' It was a busy evening so the desk manager checked us in, he never smiled or had anything nice to say or questions about our trip like 'can I help you with anything else?'.
"Icon by NAME " Read full review on TripAdvisor   3/19/2012 Vote      
   
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