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Rank
37th
Out of 177

Hilton Philadelphia

Average Price: $220  
 
Hotel Class:
4200 City Avenue
Philadelphia, 19131 View map  
3-Star Hotel Rank: 22 of 57
Average review rating: 3.04
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (6) , MyTravelGuide (11) , Travelocity (5) , TripAdvisor (158) , YahooTravel (9)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 10 comments. 
33% wrote positive comments about concierge
The following words were used in comments with Concierge:
errors (2)   extremely (2)   hotel (3)   lounge (2)   rude (3)   staff (7)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. The same was true for the bell and housekeeping staff I encountered during my stay, and the staff members in the concierge lounge were also extremely friendly.
"Excellent stay at the Hilton City Avenue " Read full review on TripAdvisor   11/15/2011 Vote      
2. The concierge was extremely helpful when I checkrd-out.
"Very elegant hotel, but far from Center City " Read full review on TripAdvisor   2/21/2009 Vote      
3. Also used the concierge for a restaurant recommendation which turned out OK.
"Friendly Staff led to Pleasent Stay at Hilton " Read full review on TripAdvisor   5/17/2008 Vote      
4. We were on the concierge level (12th floor) and the lounge was nicely appointed and staffed at the appropriate times.
"Very Nice Hilton " Read full review on TripAdvisor   5/24/2011 Vote      
5. There is a concierge desk and it is staffed by a TRUE concierge who was at the level that I have seen in some of the finest hotels in the world (my husband is Diamond with Hilton so we travel a lot).
"My stay exceeded my expectations. " Read full review on TripAdvisor   4/8/2011 Vote      
6. However, the concierge did print our airline boarding passes for no charge.
"Friendly Staff led to Pleasent Stay at Hilton " Read full review on TripAdvisor   5/17/2008 Vote      
7. When entering and exiting the hotel, we were always pleasantly greeted by either the concierge, the bellman, or the hotel manager.
"Wondeful Experience at the CIty Line Hilton " Read full review on TripAdvisor   3/22/2008 Vote      
8. Front desk staff and staff in concierge level was very rude and unknowledgeable, made frequent errors with billing.
"Hotel looks nice, staff needs more training in dealing with the public " Read full review on TripAdvisor   11/6/2010 Vote      
9. Front desk staff and staff in concierge level was very rude and unknowledgeable, made frequent errors with billing.
"Hotel looks nice, staff needs more training in dealing with the public " Read full review on TripAdvisor   11/6/2010 Vote      
10. The staff was quite rude and the concierge knew nothing about the city of philadelphia - I was given a map and the advice to just 'follow the signs'.
"One of the Worst hotels I have ever visited " Read full review on TripAdvisor   4/30/2008 Vote      
   
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