Doubletree Philadelphia, Philadelphia, Manager

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Rank

10th

Out of 177

Doubletree Philadelphia	Average Price: $222 Check Rates

Hotel Class:

237 South Broad Street

Philadelphia, 19107-5686 View map

3-Star Hotel Rank: 2 of 57
Average review rating: 3.93

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (36) , Travelocity (13) , TripAdvisor (440) , YahooTravel (32)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (10) bar (44) bathroom (58) bed (72) bill (16) breakfast (161) charge (18) check in (83) check out (17) checkout (14) complimentary (21) concierge (23) cost (17) deal (25) decor (21) dinner (23) downtown (46) fee (10) fitness center (12) food (78) front desk (124) gym (17) hot tub (22) hotel (694) housekeeping (32) lobby (83) location (294) manager (29) money (22) parking (92) pillow (15) pool (79) price (57) rate (43) recommend (51) restaurant (133) room (735) room service (41) sauna (14) service (113) shower (34) staff (269) street (112) suite (11) towel (15) valet (19) value (26) view (111) walk (93) wireless (21)

Manager

Appears in 29 comments.

57% wrote positive comments about manager

The following words were used in comments with Manager:
cares (2) customer (2) desk (5) dinner (2) helpful (2) hotel (8) housekeeping (4) lobby (2) management (31) nice (2) night (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I applaud both Kathy and the Doubletree manager for going to such extraordinary lengths to accommodate a customer.

"Astonishing Personal Service " Read full review on TripAdvisor 4/8/2011 Vote

2. Very acommodating staff - Alice (the sales manager) went out of her way to help our team with consecutive week arrangements.

"Just excellent " Read full review on TripAdvisor 3/4/2011 Vote

3. I went down to the front desk and the manager on duty was very nice about straightening it out.

"Very Poor management. Stay at a Marriott or Hyatt " Read full review on TripAdvisor 4/22/2010 Vote

4. When we thought we lost a piece of important jewelry in our room, Kathy the housekeeping manager, personally turned the room upside down to look for it and she called us while we were at the airport to let us know what she had found.

"Location + Staff = Great stay in Philly " Read full review on TripAdvisor 9/18/2009 Vote

5. I very calmly asked the Manager if they were able to take care of the situation and she told me to calm down and take a seat.

"Horrible Management " Read full review on Travelocity 8/1/2008 Vote

6. The lady who answered was rude and mean and stated I did not have a reservation and was being removed from the hotel, Explaining to her I was afederal Travelor on official business, immediately went to the front desk to find she was the head manager.

"Not This One! " Read full review on TripAdvisor 5/18/2012 Vote

7. I e-mailed the Hotel manager about it but never got an answer.

"Never prepay for your Hotel there " Read full review on TripAdvisor 2/17/2012 Vote

8. How about having am manager 'manage' the process.

"Nice hotel, lousy management " Read full review on TripAdvisor 10/29/2011 Vote

9. The front desk manager giggled when I told her of this.

"Great location but amateur staff. " Read full review on TripAdvisor 10/4/2011 Vote

10. The hotel manager guaranteed us that we would be getting a complimentary weekend with dinner and parking included.

"Don't go! " Read full review on TripAdvisor 9/11/2011 Vote