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OpinionWell
Rank
34th
Out of 468

Hilton Miami

Average Price: $126  
 
Hotel Class:
5101 Blue Lagoon Drive
Miami, 33126 View map  
4-Star Hotel Rank: 12 of 58
Average review rating: 3.56
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (114) , MyTravelGuide (262) , Travelocity (7) , TripAdvisor (404) , YahooTravel (37)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 71 comments. 
63% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (6)   good (4)   helpful (10)   hotel (15)   liked (5)   need (5)   nice (10)   night (4)    
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1. Employee at the front desk tried to be nice, however the whole hotel team was unable to resolve simple situation to satisfy guests.
"Extra $$$$$ - Poor service !! " Read full review on TripAdvisor   3/27/2012 Vote      
2. Front desk staff were very helpful, food at the bar was really good and well priced and our room was large with very comfortable beds.
"Great airport hotel " Read full review on TripAdvisor   2/12/2012 Vote      
3. Breakfast selection was very good - front desk gave us vouchers for free continental breakfast, which was much appreciated.
"Great airport hotel " Read full review on TripAdvisor   2/12/2012 Vote      
4. We mentioned we were celebrating our anniversary at the front desk and they sent up a very nice fruit platter for us.
"Beautiful Room & Excellent Service " Read full review on TripAdvisor   2/5/2012 Vote      
5. Brittany at the front desk was amazing, very nice and made check in a breeze even bringing our room keys to us at the lounge where we were waiting for our room to be ready.
"Beautiful Room & Excellent Service " Read full review on TripAdvisor   2/5/2012 Vote      
6. The front desk was very attentive and helpful with my requests.
"Been staying here for years. Nice improvements under way! " Read full review on TripAdvisor   12/27/2011 Vote      
7. Everyone at the hotel -maintenment,houskeeper,front desk, Felix the taxi driver- saying things like 'hello' 'have a good day', 'come back soon', 'this is an special delivery' -about our drinks and snacks at the pool- (thanks Manny).
Read full review on TripAdvisor   9/19/2011 Vote      
8. Beautiful, spacious, clean rooms; very comfortable beds; delicious buffet; great service from front desk and dining room.
"BEST HILTON I'VE STAYED IN " Read full review on TripAdvisor   8/25/2011 Vote      
9. However, the front desk clerk was jot the least bit welcoming, did not ask how our journey was which in my experience has become fairly standard.
"Really unimpressive, actually very disappointing " Read full review on TripAdvisor   7/10/2011 Vote      
10. There was a new front desk clerk that checked us in she was very nice.
"average for a holiday inn " Read full review on TripAdvisor   6/13/2011 Vote      
   
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