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OpinionWell
Rank
8th
Out of 468

Miami Sofitel

Average Price: $135  
 
Hotel Class:
5800 Blue Lagoon Drive
Miami, 33126 View map  
4-Star Hotel Rank: 4 of 58
Average review rating: 3.82
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (106) , MyTravelGuide (535) , Travelocity (12) , TripAdvisor (532) , YahooTravel (21)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 23 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
attentive (2)   desk (3)   easier (2)   excellent (3)   feedback (2)   helpful (2)   hotel (8)   liked (4)   management (24)   night (2)   problem (2)   prompt (2)   quick (2)   reviews (2)    
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1. I received a prompt reply from the hotel manager when I had a question about my bill.
"Very Nice Hotel near the Miami Airport " Read full review on TripAdvisor   11/21/2011 Vote      
2. This is a classic hotel,even it has many years you can enjoy his magic,employees are amazing,i was there for a weeding and everything was excellent,the banquet manager Willy was a wonderful hostess and everybody taked care of us,i higly recomended this place to get married,oh yes.
"Im sure i cant wait to go back! " Read full review on YahooTravel   2/16/2009 Vote      
3. This hotel has an excellent Manager and addresses guests concerns and follow-up personally to make sure excellence in service ends up being achieved.
"Outstanding Hotel Manager " Read full review on TripAdvisor   6/26/2008 Vote      
4. The assistant manager is very helpful as well and I wish all hotels had people like these around.
"Outstanding Hotel Manager " Read full review on TripAdvisor   6/26/2008 Vote      
5. I did write in to let them know but I got back a standard reply saying it would be passed on to the relevant managers.
"Sofitel name let down in Miami " Read full review on TripAdvisor   5/3/2012 Vote      
6. The restaurant manager MinJu was totally in control of the operations and you could see that she does her job with passion.
"Sofitel Miami rocks! " Read full review on TripAdvisor   3/10/2012 Vote      
7. I sent an email to the Manager of the hotel, expressing my dissatisfaction, and I got a nice reply, thanking me for my feedback.
"Ask for a renovated room! " Read full review on TripAdvisor   2/21/2012 Vote      
8. I also spoke to the manager of the front desk who was less help than Maria.
"Worst Customer Service " Read full review on TripAdvisor   1/22/2012 Vote      
9. I told the manager the following day and to be fair they gave me a big discount on the price i paid.
"Very nice......but " Read full review on TripAdvisor   1/12/2012 Vote      
10. Raul the front office manager checks us in an Explains all the facilities that the hotel has.
"Perfect oasis near Miami international airport " Read full review on TripAdvisor   10/30/2011 Vote      
   
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