Miami Sofitel, Miami, Front Desk

OpinionWell's Blog

Home » United States » Florida » Miami Destinations » Miami Hotels » Miami Sofitel

OpinionWell
Rank

8th

Out of 468

Miami Sofitel	Average Price: $135 Check Rates

Hotel Class:

5800 Blue Lagoon Drive

Miami, 33126 View map

4-Star Hotel Rank: 4 of 58
Average review rating: 3.82

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (106) , MyTravelGuide (535) , Travelocity (12) , TripAdvisor (532) , YahooTravel (21)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (31) bar (126) bath (13) bathroom (89) beach (79) bed (156) bill (12) breakfast (126) charge (35) check in (70) check out (20) complimentary (19) concierge (68) cost (29) deal (27) decor (22) dinner (61) discount (12) downtown (27) fee (16) food (144) front desk (54) gym (17) hotel (1013) housekeeping (17) lobby (121) location (139) lunch (12) manager (23) money (36) parking (76) pillow (25) pool (202) price (88) rate (41) recommend (82) restaurant (226) room (780) room service (57) service (223) sheets (14) shower (37) shuttle (218) staff (293) suite (47) towel (33) value (48) view (86) walk (34) wireless (28)

Front desk

Appears in 54 comments.

90% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (4) concierge (7) desk (55) extremely (3) friendly (8) good (4) helpful (7) hotel (7) management (3) nice (5) night (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Front desk staff was excellent at both checking in and out.

"Excellent service " Read full review on TripAdvisor 5/16/2012 Vote

2. Checked out the following morning knowing that even though the room was not the best (quite frankly, I'll save $$ and stay nearby next time), the service from Front Desk and the Bellmen was impeccable.

"Not the Luxury hotel I was expecting " Read full review on TripAdvisor 5/15/2012 Vote

3. We wanted a smoking room, which wasnt on our reservation, but the woman at the front desk managed to get us one that was just cleaned.

"Our stay at the Sofitel. " Read full review on TripAdvisor 4/27/2012 Vote

4. The staff at the front desk was extremely welcoming upon check-in.

"Nice hotel with excellent service " Read full review on TripAdvisor 4/26/2012 Vote

5. The customer service was great from the front desk to the restaurant staff and concierge.

"Oudated Hotel, with Good Service " Read full review on TripAdvisor 3/18/2012 Vote

6. Front desk and concierge staff were very helpful.

"Not The Sofitel I'm Used To " Read full review on TripAdvisor 3/3/2012 Vote

7. The staff at the front desk are so helpfull and friendly.

"OUTSTANDING " Read full review on TripAdvisor 2/20/2012 Vote

8. Lovely room, restaurant, and attentive front desk.

"Great Overnight between Flights " Read full review on TripAdvisor 2/18/2012 Vote

9. We were greeted warmly by the Doorman as well as the Front Desk Clerk who went out of his way to be helpful to us.

"Very Nice Hotel " Read full review on TripAdvisor 2/7/2012 Vote

10. I also spoke to the manager of the front desk who was less help than Maria.

"Worst Customer Service " Read full review on TripAdvisor 1/22/2012 Vote