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Rank
12th
Out of 468

Mandarin Oriental Miami

Average Price: $336  
 
Hotel Class:
500 Brickell Key Drive
Miami, 33131 View map  
5-Star Hotel Rank: 3 of 16
Average review rating: 4.45
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (26) , Travelocity (4) , TripAdvisor (492) , YahooTravel (95)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 41 comments. 
53% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (3)   guest (4)   helpful (6)   hotel (10)   management (43)   noise (3)   responsive (2)   secure (3)   service (2)   shock (2)   staff (5)   suite (2)   well (2)    
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1. Staff were pleasant and friendly with beach facilities manager being exceptionally helpful.
"Miami again " Read full review on TripAdvisor   4/15/2012 Vote      
2. i thought that perhaps it was an oversight and quickly forgot about the incident and when I went to get my car the following morning I was impressed to see the hotel general manager personally shaking the hand of the bell staff , doormen and parking attendants and wishing them a good morning.
"Would never return.stay at the nearby Four Seasons for a much finer and comfortable experience . " Read full review on TripAdvisor   11/6/2011 Vote      
3. The day after it was our departure date and I was having breakfast with some business associates at their restaurant and while I was walking my guest out of the Mandarin one of the security staff approached me and said that the manager on duty would like to have a word, which obviously created an awkward moment.
"Shocking experience. Please Read! " Read full review on TripAdvisor   11/1/2011 Vote      
4. We received help from our manager at the end of our stay but we do have regrets about staying here and question ever returning.
"Does not live up to the hype. " Read full review on TripAdvisor   8/5/2011 Vote      
5. The music noise level was unacceptable and ill suited for conversation and if we had not found such an accommodating manager - we would have landed up in our room using room service.
"Not for me ...wonderful staff but... " Read full review on TripAdvisor   7/7/2011 Vote      
6. Clearly, no one was talking to each other, the manager seemed to care less about what was going on, and even the police seemed shocked at the hotel's reaction.
"Items stolen at private beach " Read full review on TripAdvisor   8/13/2010 Vote      
7. The manager, Daniel Miravel, was beyond accommodating and, despite what happened at the Mandarin, our trip to Miami was fantastic thanks to the Four Seasons.
"Items stolen at private beach " Read full review on TripAdvisor   8/13/2010 Vote      
8. The manager of the hotel was very friendly and extremely helpful.
"Excellent! " Read full review on TripAdvisor   10/27/2007 Vote      
9. The manager of the hotel was very friendly and extremely helpful.
"Excellent! " Read full review on TripAdvisor   10/27/2007 Vote      
10. The cafe in the hotel had exceptional service from pleasant bus boys up to the Manager.
"WOW... I MEAN... WOW " Read full review on TripAdvisor   6/5/2007 Vote      
   
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