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Rank
47th
Out of 700

Kyoto Grand Hotel and Gardens

Average Price: $189  
 
Hotel Class:
120 South Los Angeles
Los Angeles, 90012 View map  
4-Star Hotel Rank: 19 of 45
Average review rating: 3.31
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (50) , MyTravelGuide (104) , Travelocity (6) , TripAdvisor (390) , YahooTravel (16)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 17 comments. 
The following words were used in comments with Manager:
complain (2)   generous (2)   hotel (4)   management (17)    
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1. I contaced the general manager, Joseph Kuhn, with a voice mail and it's been several days without a reply.
"Kyoto has too much loud music at night " Read full review on TripAdvisor   4/7/2012 Vote      
2. I complained about the buffet breakfast when I stayed here last November and the manager wrote me back that they were planning to improve it, but I didn't see any change on our current trip.
"Very good location and surroundings " Read full review on TripAdvisor   3/7/2012 Vote      
3. The bellman and hotel manager assisted my husband in getting to our room as the hotel wheelchair was checked out to another guest.
"Service Beyond Compare " Read full review on TripAdvisor   12/12/2011 Vote      
4. I was celebrating my birthday, and Bill (food and beverage manager) got me set up in the gardens with appetizers.
"Great place! " Read full review on TripAdvisor   9/15/2011 Vote      
5. We did get a call from the general manager following our feedback.
"Lovely hotel, shame about the lack of communication " Read full review on TripAdvisor   7/29/2011 Vote      
6. then, I actually went IN to the hotel, waited over 30 minutes, met and toured the rooms with the sales manager, was told she'd email the rates on the rooms I was interested in - also never happened and I was never contacted.
"save the best for last... thankfully " Read full review on TripAdvisor   12/1/2010 Vote      
7. then, I called and inquired, had my info taken, and was told I would be contacted by the sales manager - never happened.
"save the best for last... thankfully " Read full review on TripAdvisor   12/1/2010 Vote      
8. I mentioned my disappointment at checkout and the reception desk clerk asked me to wait and talk to a manager.
"Buyer Beware " Read full review on TripAdvisor   1/29/2010 Vote      
9. The manager listened to my concerns and then basically said 'buyer beware.
"Buyer Beware " Read full review on TripAdvisor   1/29/2010 Vote      
10. I talked to the manager and proved to him that Paul had told us that and so they paid for a taxi both ways both days.
"Overall very nice! " Read full review on TripAdvisor   8/6/2009 Vote      
   
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