InterContinental Los Angeles Century City, Los Angeles, Front Desk

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OpinionWell
Rank

4th

Out of 700

InterContinental Los Angeles Century City	Average Price: $392 Check Rates

Hotel Class:

2151 Avenue of the Stars

Los Angeles, 90067 View map

4-Star Hotel Rank: 2 of 45
Average review rating: 4.25

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (29) , MyTravelGuide (66) , Travelocity (4) , TripAdvisor (347) , YahooTravel (32)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (19) balcony (73) bar (64) bathroom (91) beach (26) bed (73) bill (23) breakfast (77) charge (39) check in (54) complimentary (40) concierge (63) cost (27) deal (22) decor (20) dinner (26) downtown (18) fee (23) food (103) front desk (72) gym (35) hotel (836) housekeeping (24) lobby (89) location (180) lunch (15) manager (39) money (16) parking (104) pool (109) price (83) rate (43) recommend (49) restaurant (126) room (609) room service (60) service (246) shower (58) spa (41) staff (216) street (23) suite (87) towel (16) tub (29) valet (92) valet parking (43) value (15) view (95) walk (72) wireless (24)

Front desk

Appears in 72 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (11) helpful (11) hotel (14) housekeeping (5) liked (4) management (6) nice (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The valet staff is gracious, the person opening the front door is wonderful, the front desk staff was friendly, & the bed was comfortable.

"Superb customer service & room not so bad either " Read full review on TripAdvisor 4/18/2012 Vote

2. You've got front desk asking you what complementary newspaper you'd like in the morning and then it never ever being delivered no matter how many times you ask them.

"Not good enough " Read full review on TripAdvisor 2/26/2012 Vote

3. Additionally, Ed at the front desk was great upon checking in.

"Excellent - Front Desk Staff Great " Read full review on TripAdvisor 2/24/2012 Vote

4. LED wall washers behind the front desk change the color of the back wall like a 'W' property of similar.

"Good Service, Nice property...although a bit dated. " Read full review on TripAdvisor 2/12/2012 Vote

5. The front desk was very efficient.

"Location " Read full review on TripAdvisor 12/4/2011 Vote

6. Although, I do have to say the new addition of the very loud dark haired young lady at the front desk is not a plus.

"The ONLY hotel I would consider staying in LA! " Read full review on TripAdvisor 9/2/2011 Vote

7. My room wasn't ready by check-in time, however, I was nice to the lady at the front desk and she found me a room; room 340.

"You Can't Polish A Turd! " Read full review on TripAdvisor 6/30/2011 Vote

8. The people at the front desk greeted me awesome, and I even got an upgrade to a room with a very nice view to the city.

"The name says it all! " Read full review on TripAdvisor 6/29/2011 Vote

9. I especially enjoyed the courteous and helpful staff at the front desk.

"Professional, attentive and pleasant staff " Read full review on TripAdvisor 5/29/2011 Vote

10. Front desk was very helpful and quick.

"Very nice stay " Read full review on TripAdvisor 4/4/2011 Vote