Alden-Houston, Houston, Manager

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Rank

13th

Out of 718

Alden-Houston	Average Price: $199 Check Rates

Hotel Class:

1117 Prairie Street

Houston, 77002 View map

4-Star Hotel Rank: 10 of 30
Average review rating: 4.03

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , Travelocity (5) , TripAdvisor (197) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 29 comments.

66% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) guest (2) hotel (8) management (31) problem (3) reservation (2)

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1. All of the above peccadillos could be forgotten if it weren't for the absolutely rude behavior displayed by the primary hotel manager, whose total disregard for my comfort or safety confimed that, from the top down, the Alden has no interest in the satisfaction of their customers.

"Terrible management for a hotel that has seen better days " Read full review on TripAdvisor 8/16/2011 Vote

2. How many times can you check into a hotel, and the General Manager welcomes you directly in the lobby.

"New York boutique hotel in downtown Houston! " Read full review on TripAdvisor 7/6/2011 Vote

3. From the valet guys to the general manager, I have been consistently impressed by the level of service I have received.

"Great experience! " Read full review on TripAdvisor 7/6/2011 Vote

4. Wait staff and managers all so cordial and accommodating.

"What a wonderful experience! " Read full review on TripAdvisor 1/18/2011 Vote

5. Manager was indifferent and sullen but directed the front desk person to put us in a room that conformed to our reservation - we wondered why it had suddenly become available.

"Sullen management " Read full review on TripAdvisor 4/20/2012 Vote

6. I complained to front desk and they said take it up with manager on Monday.

"All the makings of a nice hotel without actually delivering " Read full review on TripAdvisor 4/15/2012 Vote

7. Ray the Food & Beverage Manager was right there to make sure the food was brought out and never empty, we had 2 bar tenders who took excellent care of us.

"Excellent Venue for Team Building " Read full review on TripAdvisor 3/29/2012 Vote

8. His shockingly appalling response was 'So you want me to give them your problems (meaning your problem room)?' I asked for the manager and he said there would not be one on site until Monday (that meant no management over busy weekend.

Read full review on TripAdvisor 3/26/2012 Vote

9. When I asked to speak to a manager, we were told there was not one on site.

Read full review on TripAdvisor 3/26/2012 Vote

10. So hotel is booked, a private party and holiday event is in play, but there is no manager on-site, nor housekeeping.

Read full review on TripAdvisor 3/26/2012 Vote