Alden-Houston, Houston, Front Desk

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Rank

13th

Out of 718

Alden-Houston	Average Price: $199 Check Rates

Hotel Class:

1117 Prairie Street

Houston, 77002 View map

4-Star Hotel Rank: 10 of 30
Average review rating: 4.03

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , Travelocity (5) , TripAdvisor (197) , YahooTravel (6)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (68) bathroom (69) bed (48) bill (9) breakfast (31) charge (11) check in (21) check out (6) concierge (5) cost (10) deal (11) decor (18) dinner (25) discount (5) downtown (92) food (46) front desk (74) hotel (348) housekeeping (14) lobby (34) location (56) lunch (9) maid (15) manager (29) mini bar (6) money (6) parking (45) pillow (14) price (20) rate (18) recommend (21) restaurant (71) room (331) room service (32) service (86) sheets (7) shower (34) shuttle (8) staff (128) street (24) suite (23) towel (16) valet (45) valet parking (16) value (8) view (17) walk (23) walk in (6) wireless (6)

Front desk

Appears in 74 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (8) good (5) helpful (9) hotel (8) informative (4) liked (3) management (5) nice (5) problem (4) reservation (4) return (3) smell (3) staff (21) valet (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Very helpful at the front desk and the room was very nice.

"Had a nice experience " Read full review on TripAdvisor 5/21/2012 Vote

2. Front desk person was pleasant but didn't seem to think it was a problem she had to solve.

"Sullen management " Read full review on TripAdvisor 4/20/2012 Vote

3. The friendly front desk staff went over and beyond to make my stay feel extra special.

"Phenomenal Package " Read full review on TripAdvisor 4/3/2012 Vote

4. Jessica at the front desk recommended an amazing place for breakfast.

"Fabulous weekend at the Alden-Houston " Read full review on TripAdvisor 2/14/2012 Vote

5. I called the front desk, and the young lady was helpful and caring, though they did not have maintinence onsite after 11pm on a Sunday.

"Nice NY's Eve " Read full review on TripAdvisor 1/6/2012 Vote

6. Some of the front desk staff are nice.

"Great boutique hotel in downtown Houston " Read full review on TripAdvisor 11/29/2011 Vote

7. My bridal party had left me a welcome bag at the front desk - the clerk threw it on the counter and just said 'this is for you' I didn't even know it was from my friends until I opened it.

"No thanks, won't be back. " Read full review on TripAdvisor 10/22/2011 Vote

8. The lady at the front desk was really nice, she remembered me and got the concierge to help me with my bag & get the bag that they kept for me even without me asking.

"I will be back " Read full review on TripAdvisor 9/28/2011 Vote

9. Front desk was nice and helpful.

"Add flat screens and it would have been perfect..... " Read full review on TripAdvisor 9/17/2011 Vote

10. Bartender, front desk, and valet were all great.

"Downtown Boutique hotel; dont miss out on this gem.... " Read full review on TripAdvisor 9/17/2011 Vote