The Westin Galleria , Dallas, Service

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Rank

12th

Out of 453

The Westin Galleria	Average Price: $225 Check Rates

Hotel Class:

13340 Dallas Pkwy

Dallas, 75240 View map

4-Star Hotel Rank: 7 of 20
Average review rating: 3.81

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (98) , Travelocity (5) , TripAdvisor (204) , YahooTravel (34)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (18) bath (11) bathroom (72) bed (63) bill (8) breakfast (45) charge (16) check in (34) concierge (9) cost (14) deal (9) decor (16) dinner (16) downtown (14) fee (15) food (46) freeway (7) front desk (55) gym (12) highway (14) hotel (423) housekeeping (12) lobby (40) location (105) lunch (8) manager (10) money (11) parking (57) pillow (10) pool (40) price (28) rate (26) recommend (29) restaurant (65) room (393) room service (30) service (75) sheets (11) shower (61) staff (93) suite (13) towel (21) tub (20) valet (38) valet parking (24) value (8) view (30) walk (33) wireless (11)

Service

Appears in 75 comments.

65% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (7) desk (5) excellent (6) food (7) friendly (5) good (9) great (9) hotel (16) internet (5) nice (4) outstanding (4) quality (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Valet parking, elegant lobby, great customer service, great room with an amazing view, room service was on point, restaurant was outstanding, and the ability to walk directly from the hotel into a 3-4 story mall.

"Great Hotel!! " Read full review on TripAdvisor 5/15/2012 Vote

2. It is indeed right on the mall, which has plentiful shopping, cafes, an ice rink etc. Smallish bar on first floor with good service.

"Lost in translation " Read full review on TripAdvisor 4/24/2012 Vote

3. We will be back because the staff provided us with exceptional service despite the fact that they were almost 100% full.

"Service and Location " Read full review on TripAdvisor 4/4/2012 Vote

4. The customer service was excellent and employees were very willing to assist.

"Great Business Stay! " Read full review on TripAdvisor 2/24/2012 Vote

5. OTHER ITEMS: I requested housekeeping for cleaning during lunch hours and my room was always ready upon return - great service on that front.

"Great hotel with large rooms " Read full review on TripAdvisor 2/8/2012 Vote

6. The rest of services were very good.

"One little problem...the rest very good. " Read full review on TripAdvisor 1/15/2012 Vote

7. Service was outstanding from the polite friendly service when I checked in right through the helpful and efficient check-out.

"Great property, location and service " Read full review on TripAdvisor 11/10/2011 Vote

8. The Westin Galleria has obviously built up their reputation on outstanding customer service and high quality amenities.

"Absolutely wonderful " Read full review on TripAdvisor 10/10/2011 Vote

9. The service in that restaurant was excellent and the prices were quite reasonable.

"Absolutely wonderful " Read full review on TripAdvisor 10/10/2011 Vote

10. I know had I contacted someone during my stay, I would have received excellent service.

"Absolutely wonderful " Read full review on TripAdvisor 10/10/2011 Vote