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The Westin Galleria
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OpinionWell
Rank
12th
Out of 453
The Westin Galleria
Average Price: $225
Check Rates
Hotel Class:
13340 Dallas Pkwy
Dallas, 75240
View map
4-Star Hotel Rank:
7 of 20
Average review rating:
3.81
OpinionWell Value Index:
4
Traveler reviews analyzed:
YahooTravel
(
34
)
,
MyTravelGuide
(
98
)
,
Travelocity
(
5
)
,
Expedia
(
35
)
,
TripAdvisor
(
204
)
SAFE TO BOOK ?
(0/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
No recent comments about noise were found.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
No recent comments about parking fees were found.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(13)
bar
(18)
bath
(11)
bathroom
(72)
bed
(63)
bill
(8)
breakfast
(45)
charge
(16)
check in
(34)
concierge
(9)
cost
(14)
deal
(9)
decor
(16)
dinner
(16)
downtown
(14)
fee
(15)
food
(46)
freeway
(7)
front desk
(55)
gym
(12)
highway
(14)
hotel
(423)
housekeeping
(12)
lobby
(40)
location
(105)
lunch
(8)
manager
(10)
money
(11)
parking
(57)
pillow
(10)
pool
(40)
price
(28)
rate
(26)
recommend
(29)
restaurant
(65)
room
(393)
room service
(30)
service
(75)
sheets
(11)
shower
(61)
staff
(93)
suite
(13)
towel
(21)
tub
(20)
valet
(38)
valet parking
(24)
value
(8)
view
(30)
walk
(33)
wireless
(11)
See more
Manager
Appears in 10 comments.
100% wrote positive comments about
manager
The following words were used in comments with
Manager:
cares
(2)
change
(2)
hotel
(2)
management
(10)
need
(2)
night
(2)
Users can vote for helpful comments, which are saved in the
Most helpful
section.
Sort by:
Date
Votes
Negative first
Positive first
1.
Do you know what makes a terrific hotel?it is the people like the front office
manager
s at this Westin Galleria.
"Terrific hotel "
Read full review
on
TripAdvisor
5/19/2011
Vote
2.
Sold out so couldn't change the room but the night front office
manager
Maria (don't know last name) promised it would be taken care of in the morning.
"Terrific hotel "
Read full review
on
TripAdvisor
5/19/2011
Vote
3.
Finally, the on duty
manager
spoke with me and informed me everything was on the way and we would have a discounted rate for the 2 nights.
"A little disapointed.... "
Read full review
on
TripAdvisor
8/15/2011
Vote
4.
While, I appreciate the fact the
manager
was willing to make this concession, it did not make up for the fact I had a very disappointed 5 year old in the room.
"A little disapointed.... "
Read full review
on
TripAdvisor
8/15/2011
Vote
5.
He is the kind of hotel
manager
we need more of.
"Terrific hotel "
Read full review
on
TripAdvisor
5/19/2011
Vote
6.
Next morning, the front office
manager
Michael Truax already knew about our concerns, worked on getting us the room we needed, and really took care of us with a super yes attitude.
"Terrific hotel "
Read full review
on
TripAdvisor
5/19/2011
Vote
7.
They then had to spend 15 minutes on the phone with their
manager
to ultimately decide I still had to pay.
"Worst Valet Parking Anywhere "
Read full review
on
TripAdvisor
11/18/2009
Vote
8.
I had to go down to the front desk and talk to the
Manager
on Duty at the time and change rooms.
"Very disappointing almost ruined Anniversary "
Read full review
on
TripAdvisor
4/27/2009
Vote
9.
So, I asked to speak with a
manager
.
"Bad Service, Specifically Room Service "
Read full review
on
TripAdvisor
2/24/2009
Vote
10.
The
manager
told me that they were extremely busy and off schedule and that it would take another 30 minutes to get out breakfast or if we came doen to the restaurant we would be served right away.
"Bad Service, Specifically Room Service "
Read full review
on
TripAdvisor
2/24/2009
Vote
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