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Rank
12th
Out of 453

The Westin Galleria

Average Price: $225  
 
Hotel Class:
13340 Dallas Pkwy
Dallas, 75240 View map  
4-Star Hotel Rank: 7 of 20
Average review rating: 3.81
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (35) , MyTravelGuide (98) , Travelocity (5) , TripAdvisor (204) , YahooTravel (34)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 10 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
cares (2)   change (2)   hotel (2)   management (10)   need (2)   night (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Sold out so couldn't change the room but the night front office manager Maria (don't know last name) promised it would be taken care of in the morning.
"Terrific hotel " Read full review on TripAdvisor   5/19/2011 Vote      
2. Do you know what makes a terrific hotel?it is the people like the front office managers at this Westin Galleria.
"Terrific hotel " Read full review on TripAdvisor   5/19/2011 Vote      
3. Finally, the on duty manager spoke with me and informed me everything was on the way and we would have a discounted rate for the 2 nights.
"A little disapointed.... " Read full review on TripAdvisor   8/15/2011 Vote      
4. While, I appreciate the fact the manager was willing to make this concession, it did not make up for the fact I had a very disappointed 5 year old in the room.
"A little disapointed.... " Read full review on TripAdvisor   8/15/2011 Vote      
5. Next morning, the front office manager Michael Truax already knew about our concerns, worked on getting us the room we needed, and really took care of us with a super yes attitude.
"Terrific hotel " Read full review on TripAdvisor   5/19/2011 Vote      
6. He is the kind of hotel manager we need more of.
"Terrific hotel " Read full review on TripAdvisor   5/19/2011 Vote      
7. They then had to spend 15 minutes on the phone with their manager to ultimately decide I still had to pay.
"Worst Valet Parking Anywhere " Read full review on TripAdvisor   11/18/2009 Vote      
8. I had to go down to the front desk and talk to the Manager on Duty at the time and change rooms.
"Very disappointing almost ruined Anniversary " Read full review on TripAdvisor   4/27/2009 Vote      
9. So, I asked to speak with a manager.
"Bad Service, Specifically Room Service " Read full review on TripAdvisor   2/24/2009 Vote      
10. The manager told me that they were extremely busy and off schedule and that it would take another 30 minutes to get out breakfast or if we came doen to the restaurant we would be served right away.
"Bad Service, Specifically Room Service " Read full review on TripAdvisor   2/24/2009 Vote      
   
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