Fort Rapids, Columbus, Front Desk

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Rank

44th

Out of 202

Fort Rapids	Average Price: $125 Check Rates

Hotel Class:

4560 Hilton Corporate Drive

Columbus, 43232-4180 View map

3-Star Hotel Rank: 23 of 59
Average review rating: 2.76

OpinionWell Value Index: 10

Traveler reviews analyzed: BedBugRegistry (7) , Expedia (2) , MyTravelGuide (11) , TripAdvisor (359) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (8) bar (78) bath (21) bathroom (106) bathtub (11) beach (7) bed (81) bill (19) breakfast (73) charge (13) check in (104) check out (35) check-out (7) cost (12) deal (29) decor (7) dinner (65) discount (15) food (178) front desk (95) hot tub (23) hotel (344) housekeeping (29) lobby (67) location (37) lunch (14) manager (76) money (60) neighborhood (7) parking (24) pillow (23) pool (69) price (71) rate (22) recommend (43) refund (19) restaurant (92) room (764) room service (28) service (106) sheets (25) shower (55) staff (271) street (9) suite (41) towel (150) tub (32) value (18) walk (12) walk in (5)

Front desk

Appears in 95 comments.

52% wrote positive comments about front desk

The following words were used in comments with Front desk:
bug (4) clerk (5) complain (8) desk (97) friendly (6) guest (5) helpful (6) hotel (4) housekeeping (5) informative (4) liked (4) management (13) need (5) problem (4)

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1. When we went down to the pool I called the front desk like they told me too if I had any problems and asked them to come up and vacuum the floor since it was nasty and leave bedding sheets and blankets for the pull out bed and that we would be out for an hour and they had permission to enter the room to do so.

"What was once not too bad has gone to just terrible... " Read full review on TripAdvisor 5/6/2012 Vote

2. The hotel staff at front desk was nice but the hotel was filthy, the pool smelled like straight bleach.

"We had the worst time there Ever! " Read full review on TripAdvisor 3/20/2012 Vote

3. The front desk staff are far from professional.

"Staff is AWFUL!! " Read full review on TripAdvisor 3/8/2012 Vote

4. No internet even after many complaints to the front desk.

"so disappointing " Read full review on TripAdvisor 2/29/2012 Vote

5. front desk staff were exceptional.

"Great experience....don't understand the reviews.... " Read full review on TripAdvisor 10/14/2011 Vote

6. He lit the girl up at the front desk when he realized she was talking to her male friend and not answering the phone.

"Won't Be Back " Read full review on TripAdvisor 7/17/2011 Vote

7. The ladies working the front desk act like immature 12 year olds and are very rude.

"Stay Away! Stay far, far, away! " Read full review on TripAdvisor 5/6/2011 Vote

8. My friend confronted the management at the front desk who told us that many of their employees called off (much of staff seemed very young) and they had more people come spend the weekend than expected.

"Pay the extra money and go to Great Wolf Lodge! " Read full review on TripAdvisor 2/28/2011 Vote

9. The very friendly front desk clerk told me she was unaware of any issues, but told me she would send the housekeeping manager up to take a look.

"An Honest, Non-Angry Review . . . " Read full review on TripAdvisor 1/2/2011 Vote

10. Started out great - the front desk staff were more than friendly and aimed to please.

"Had a fantastic time! " Read full review on TripAdvisor 8/10/2010 Vote