XV Beacon, Boston, Front Desk

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Rank

12th

Out of 197

XV Beacon	Average Price: $468 Check Rates

Hotel Class:

15 Beacon Street

Boston, 02108 View map

4-Star Hotel Rank: 10 of 38
Average review rating: 4.34

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (6) , TripAdvisor (376) , YahooTravel (7)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (49) bar (32) bath (26) bathroom (93) bathtub (7) bed (96) bill (7) breakfast (55) brunch (11) charge (9) check in (27) check out (7) closet (7) complimentary (50) concierge (91) cost (11) deck (14) decor (27) dinner (77) downtown (19) food (50) front desk (56) hotel (651) housekeeping (10) lobby (27) location (166) lunch (13) manager (17) mini bar (11) money (8) neighborhood (9) price (22) rate (18) recommend (65) restaurant (140) room (560) room service (67) service (233) sheets (9) shower (76) staff (247) street (54) suite (25) towel (27) tub (22) valet (17) value (8) view (57) walk (55) wireless (12)

Front desk

Appears in 56 comments.

91% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) helpful (7) hotel (8) management (5) nice (3) night (3) welcoming (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk personnel and concierge were particularly helpful and the room service food was delicious.

"Outstanding Service, Great Experience " Read full review on TripAdvisor 3/1/2012 Vote

2. I enjoyed the surpise visit in the early evening by the staff to drop off a plate of gourmet cookies The front desk friendly, and the concierge made the best recommendation for a restaurant ever.

"Amazing " Read full review on TripAdvisor 12/17/2011 Vote

3. The staff at the front desk are particularly helpful.

"Charming, central and sophisticated, with wonderful staff. " Read full review on TripAdvisor 9/9/2011 Vote

4. We were really impressed with the front desk concierge, who called us shortly after we checked out to alert us that we had forgotten something (I think most hotels would've just tossed it in the trash).

"AMAZING BOUTIQUE HOTEL! " Read full review on TripAdvisor 6/13/2011 Vote

5. We wanted dinner one night but despite asking to help us get a reservation the front desk said they couldn't as the restaurant had nothing to do with the hotel, which was rather curious .

"A pleasant boutique hotel with lovely rooms " Read full review on TripAdvisor 5/28/2011 Vote

6. From the doorman to the front desk staff the service was impeccable.

"Simply Beautiful " Read full review on TripAdvisor 5/25/2011 Vote

7. The front desk staff are so friendly and helpful and the concierge Julie was a huge help in planning travel time, etc. I used to travel to Boston frequently on Business and the old Ritz (now the Taj) was my favorite.

"Peace and Quiet in a great location! " Read full review on TripAdvisor 3/7/2011 Vote

8. And the front desk manager, Mitchel, was attentive to every need including giving us a very lovely upgrade to a corner suite.

"Perfect in every way " Read full review on TripAdvisor 8/23/2010 Vote

9. Doormen, front desk and concierge were all exceptionally helpful.

"Absolute highlight!! " Read full review on TripAdvisor 11/29/2009 Vote

10. From the wonderfully warm and friendly young girl @ front desk, to the guys out front who parked our cars, to the GM of "Moo"(Jim, who made me laugh!) and waiters and waitresses, everyone was extremely upbeat, friendly, personable and just plain old nice.

"Perfection and luxury...right in your backyard! " Read full review on TripAdvisor 8/8/2009 Vote