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29th
Out of 197

Liberty Hotel Boston Reviews

Average Price: $467  
 
Hotel Class:
215 Charles Street
Boston, 02114 View map  
5-Star Hotel Rank: 2 of 4
Average review rating: 4.18
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (27) , Travelocity (7) , TripAdvisor (450)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 98 comments. 
72% wrote positive comments about front desk
The following words were used in comments with Front desk:
free (4)   friendly (10)   helpful (11)   hotel (13)   liked (5)   lobby (8)   new (5)   nice (5)   night (6)   welcoming (6)    
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1. We were greeted by pleasant doormen and a friendly reception at the front desk was topped off with a welcoming glass of champagne or sparkling lemonade.
"Incarceration is great at The Liberty! " Read full review on TripAdvisor   4/11/2012 Vote      
2. - the Valet staff is always smiling and typically has your car ready even before you call for it- the Front Desk consistent sincerity is welcoming (especially Patrick!)- the Concierge and Sales and Management Staff is always ready to offer a helping hand (Peter and Calvin)- the restaurants and bars are great, and always a social scene despite the night of the weekI have stayed at the liberty for the past 3-4 months on a weekly basis and I must say, this is by far the best hotel I have stayed at.
"The best hotel, by far " Read full review on TripAdvisor   3/22/2012 Vote      
3. In fairness, I didn't call the front desk to complain -- I was only there for one night and was generously upgraded to a room with an incredible view of the city so I overlooked those things.
"Great service, beautiful hotel and lobby, rooms are just OK " Read full review on TripAdvisor   3/7/2012 Vote      
4. The front desk staff and check-in process was efficient and very accommodating (a glass of grappa a welcome surprise too!).
"Great service, beautiful hotel and lobby, rooms are just OK " Read full review on TripAdvisor   3/7/2012 Vote      
5. During check-in, I was offered a complimentary glass of champagne by Patrick, the friendly front desk agent on duty.
"The Liberty is what the W aspires to be " Read full review on TripAdvisor   2/3/2012 Vote      
6. One night, when I could not get back into my room and went to the front desk to ask for new cards, yet again, the man behind the desk took my old cards and slapped the new cards down on the counter, all without a word.
"New Ownership, Unfortunately " Read full review on TripAdvisor   1/16/2012 Vote      
7. Each time cost me 15 minutes of my day to go up to my room, then back to the front desk, wait for the new cards, then back up to my room.
"New Ownership, Unfortunately " Read full review on TripAdvisor   1/16/2012 Vote      
8. We had to call the front desk to have them take care of it.
"Terrible service " Read full review on TripAdvisor   1/8/2012 Vote      
9. The front desk staff was very helpful and because it was my wife's birthday, they gave each of us a glass of champagne to take to our room.
"Great Boston hotel " Read full review on TripAdvisor   11/28/2011 Vote      
10. The valet was calling different cab companies, security was reviewing camera footage and the front desk was offering me free champagne to calm me down :) The cab driver came back with the laptop and a fabulous vacation followed.
"Loved the Liberty! " Read full review on TripAdvisor   11/7/2011 Vote      
   
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