Renaissance Boston, Boston, Front Desk

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OpinionWell
Rank

26th

Out of 197

Renaissance Boston	Average Price: $311 Check Rates

Hotel Class:

606 Congress Street

Boston, 02210 View map

4-Star Hotel Rank: 18 of 38
Average review rating: 4.22

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (8) , Travelocity (3) , TripAdvisor (314)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (22) bar (93) bath (11) bathroom (51) bed (80) breakfast (74) charge (18) check in (43) check out (12) concierge (53) cost (20) deal (21) decor (33) dinner (30) downtown (70) fitness center (10) food (57) front desk (67) gym (22) hotel (799) housekeeping (17) lobby (96) location (156) manager (14) money (9) neighborhood (12) parking (73) pillow (16) pool (57) price (47) rate (56) recommend (38) restaurant (186) room (535) room service (25) service (106) shower (51) spa (9) staff (177) street (50) suite (18) towel (9) tub (15) valet (30) valet parking (13) value (13) view (123) walk (134) waterfront (95) wireless (23)

Front desk

Appears in 67 comments.

69% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (4) friendly (10) helpful (12) hotel (8) informative (3) lobby (4) nice (3) pleasant (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service at front desk is excellent by the way.

"Great....but... " Read full review on TripAdvisor 2/20/2012 Vote

2. The front desk staff was friendly and efficient, and the bellstaff was quick to help me with my bags as I got out of the taxi and then up to my room.

"Yet another great stay at the Renaissance " Read full review on TripAdvisor 2/10/2012 Vote

3. The front desk staff was very friendly and so were the staff in the lounge and restaurant.

"A Room With A View " Read full review on TripAdvisor 12/27/2011 Vote

4. very polite and professional in approach , from the front desk , bell staff , concierge, what they call the 'navigator' , housekeeping personnel .

"Pretty much enjoyed my stay " Read full review on TripAdvisor 11/16/2011 Vote

5. The rooms were a fairly good size and the front desk staff was very good.

"I expected a little more " Read full review on TripAdvisor 11/8/2011 Vote

6. The front desk staff was very efficient and professional w/checking me in and out.

"Spacious & clean room! " Read full review on TripAdvisor 9/23/2011 Vote

7. The staff, from valet and bellman to conciierge and front desk, are all very pleasant.

"Wonderful experience. " Read full review on TripAdvisor 8/28/2011 Vote

8. The front desk always had many desk clerks available but none seemed to excited to help us.

"Customer service was lacking but hotel was nice " Read full review on TripAdvisor 8/18/2011 Vote

9. Front desk staff very helpful and friendly.

"Elegant, beautiful, but bring your white noise machine " Read full review on TripAdvisor 7/30/2011 Vote

10. The front desk staff were excellent.

"Wonderful Hotel! No doubt -we will go back! " Read full review on TripAdvisor 7/24/2011 Vote