Hilton Boston, Boston, Service

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OpinionWell
Rank

41st

Out of 197

Hilton Boston	Average Price: $316 Check Rates

Hotel Class:

89 Broad Street

Boston, 02110 View map

4-Star Hotel Rank: 26 of 38
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (7) , Expedia (65) , MyTravelGuide (1398) , Travelocity (6) , TripAdvisor (621) , YahooTravel (23)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (26) bar (97) bath (20) bathroom (111) bed (140) bill (10) breakfast (137) charge (28) check in (67) check out (18) complimentary (14) concierge (64) cost (29) deal (21) decor (16) dinner (23) downtown (61) food (58) front desk (102) gym (11) hotel (902) housekeeping (29) lobby (38) location (342) lunch (10) manager (25) money (23) parking (47) pillow (14) pool (11) price (71) rate (55) recommend (71) restaurant (164) room (845) room service (24) service (134) shower (49) staff (303) street (70) suite (95) to park (10) towel (16) valet (33) valet parking (19) value (23) view (66) walk (173) waterfront (32) wireless (16)

Service

Appears in 134 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
clean (6) customer (7) desk (6) excellent (11) food (9) friendly (10) good (24) great (28) helpful (9) hotel (30) liked (8) location (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Hotel with great services and good location.

"Great Hotel,Good Location " Read full review on TripAdvisor 5/16/2012 Vote

2. Service was decent, very straight and professional.

"Convenient location if you are new to Boston " Read full review on TripAdvisor 4/23/2012 Vote

3. Food was good and the service day 1 was great but vey slow Day 2.

"Great location but cool it down! " Read full review on TripAdvisor 4/18/2012 Vote

4. Should have stayed at the Boston Harbor Hotel, where we stayed last time and service wasgreat, and location better.

"Not family friendly, poor customer service " Read full review on TripAdvisor 4/18/2012 Vote

5. I have travelled in Europe, Australia, New Zealand, Asia and South America and I have NEVER struck smiling useless excuses service like here.

"position is its only advantage " Read full review on TripAdvisor 4/14/2012 Vote

6. The service was great, the food was good (great lobster roll for lunch) and the rooms were comfortable.

"Good value and a good stay " Read full review on TripAdvisor 4/11/2012 Vote

7. In every element, from arriving to leaving, the staff went out of their way to provide an excellent service.

"This is how to do service " Read full review on TripAdvisor 4/3/2012 Vote

8. Valet and Doorman service were very good.

"Hotel Nice, Some staff Great, some not so much " Read full review on TripAdvisor 3/27/2012 Vote

9. Housekeeping also did a great job, even though we had our Do Not Disturb sign out in the morning, we took it down and still recieved service without asking.

"Hotel Nice, Some staff Great, some not so much " Read full review on TripAdvisor 3/27/2012 Vote

10. The Service in the Hilton is exceptional.

"First Class " Read full review on TripAdvisor 2/22/2012 Vote