Hilton Boston, Boston, Front Desk

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Rank

41st

Out of 197

Hilton Boston	Average Price: $316 Check Rates

Hotel Class:

89 Broad Street

Boston, 02110 View map

4-Star Hotel Rank: 26 of 38
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (7) , Expedia (65) , MyTravelGuide (1398) , Travelocity (6) , TripAdvisor (621) , YahooTravel (23)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 102 comments.

87% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (15) great (13) helpful (27) hotel (12) management (5) need (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I called the front desk who then transferred me to the help desk.

"Great location but cool it down! " Read full review on TripAdvisor 4/18/2012 Vote

2. The front desk clerks are very polite and accommodating, the bell staff are very polite, helpful, and go out of their way to greet you by name.

"Excellent Hotel " Read full review on TripAdvisor 4/12/2012 Vote

3. When we arrived the hotel was half empty therefore the nice girl at front desk gave us a free upgrade to a suite.

"How can you say BAD about THIS hotel? " Read full review on TripAdvisor 3/29/2012 Vote

4. The front desk was helpful upon check in and we were given a room on the 15th floor.

"Do not stay here if you have other options. " Read full review on TripAdvisor 3/24/2012 Vote

5. The hotel was great, rooms were clean, people at the front desk were very willing to help, and the concierge was great.

"Great hotel for business stay! " Read full review on TripAdvisor 3/1/2012 Vote

6. Always wanted to check out Boston, and found a great deal on this Hotel for 100 a night, which from what I hear is pretty unheard of for a good Hotel in Boston (Like in NYC)Upon checking in, we were greated at the front desk by a very friendly staff memberThe room looks like it was remodeled, had a flat screen, all new furniture, great bathroom, and was very clean and modern (two very important things for me)The hotel was literally minutes away from N End Boston, Union Oyster House and all the other treats Boston has to offer.

"Great Price, Unbeatable Location, Clean and Friendly " Read full review on TripAdvisor 2/27/2012 Vote

7. The staff was great (kudos to Chris at the front desk) concierge very helpful (they helped me book a trolley tour) and the gym facility sufficient.

"Exceptional Stay in Boston " Read full review on TripAdvisor 2/26/2012 Vote

8. Everyone from the valet, to the doorman, to the front desk was welcoming and helpful.

"First Class " Read full review on TripAdvisor 2/22/2012 Vote

9. The Front Desk staff was eager, accommodating and very helpful.

"Great Service ! Glad to be back! " Read full review on TripAdvisor 2/21/2012 Vote

10. The front desk was very attentive and was willing to do whatever they could to help us find what we need and how to get around.

"Large rooms & convenient location. " Read full review on TripAdvisor 1/30/2012 Vote