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Rank
38th
Out of 231

Radisson Hotel at Cross Keys

Average Price: $147  
 
Hotel Class:
5100 Falls Road, (100 Village Sq)
Baltimore, 21210 View map  
3-Star Hotel Rank: 20 of 33
Average review rating: 3.54
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (74) , Travelocity (3) , TripAdvisor (107) , YahooTravel (6)
SAFE TO BOOK ? (1/5 issues found)
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Service
Appears in 49 comments. 
78% wrote positive comments about service
The following words were used in comments with Service:
comfortable (5)   customer (8)   desk (8)   food (3)   free (4)   friendly (4)   good (10)   great (4)   guest (3)   helpful (5)   high (3)   hotel (12)   need (6)   nice (3)    
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1. So overall the room was good and if you have a car and do not need to stay in town the hotel is fine and the follow up customer service was great.
"Spacious room, near highway, free parking " Read full review on TripAdvisor   11/14/2011 Vote      
2. I received no apology even though we missed a day trip to Washington as a result,I contacted Radisson customer service twice by email, but have still to receive an apology or even any response.
"Good and bad, but customer service on the decline. " Read full review on TripAdvisor   9/21/2011 Vote      
3. The room was very nice, bed comfortable and service was great too.
"Loved it! " Read full review on TripAdvisor   9/19/2011 Vote      
4. Also, we want to acknowledge the 'two Corey's' one at the front desk and the other in the lounge both of which provided superior service.
"Quiet Natural Setting " Read full review on TripAdvisor   5/30/2011 Vote      
5. The Service that we had was perfect, every drink was full and every dirty dish was professionally pre bussed from our table.
"Mother's Day Brunch couldnt have been better! " Read full review on TripAdvisor   5/11/2011 Vote      
6. friend who drove me there and has been living in baltimore for years had trouble finding it, and i couldn't get a cab to take me to dinner monday evening (front desk sounded shocked i even asked, then i waited about 45 minutes before giving up)* when i called the front desk to book a cab to get to the airport, i was quoted a rate twice what i'd expected (from asking friends in the area and looking online) Some Redeeming Factors:* room was large and spacious and tastefully decorated, even though everything felt a bit old* restaurant was good for a quick and inexpensive breakfast* shower had fantastic water pressure and temperature* front desk representative was very friendly and helpful on check-in (velma, i believe her name was) * the recommended car service was terrific* there's a great pizza place so nearby that the pizza was still too hot to eat when it was delivered, and deliciousIf you have your own car and do not need anything from the front desk besides checking in, or are a really sound sleeper regardless of noise and comfort, this will likely be a much more pleasant experience.
"got what i paid for :( " Read full review on TripAdvisor   3/16/2010 Vote      
7. The room service is good, the service is good, the location is safe and quiet and the VIllage is charming.
"Baltimore County Getaway " Read full review on Expedia   2/3/2010 Vote      
8. Shuttle service was good.
"Clean and Great Area..... " Read full review on TripAdvisor   10/19/2009 Vote      
9. The shuttle service was excellent as well.
"Pleasant stay " Read full review on Expedia   6/25/2009 Vote      
10. Everyone was extremely service oriented and made us feel welcome, The guestroom was one of the best I have been in regarding spacious, modern, geared for comfort with the sleep number beds, the high back desk chair and we even had a sliding door out onto a deck overlooking the grounds and the large outdoor pool.
"Baltimore's Most Hospitable Hotel " Read full review on TripAdvisor   6/23/2009 Vote      
   
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