Radisson Hotel at Cross Keys, Baltimore, Front Desk

OpinionWell's Blog

Home » United States » Maryland » Baltimore Destinations » Baltimore Hotels » Radisson Hotel at Cross Keys

OpinionWell
Rank

38th

Out of 231

Radisson Hotel at Cross Keys	Average Price: $147 Check Rates

Hotel Class:

5100 Falls Road, (100 Village Sq)

Baltimore, 21210 View map

3-Star Hotel Rank: 20 of 33
Average review rating: 3.54

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (74) , Travelocity (3) , TripAdvisor (107) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

bar (10) bath (6) bathroom (21) bed (46) bill (4) breakfast (31) charge (10) check in (13) check out (5) closet (3) complimentary (6) deal (5) decor (11) dinner (9) downtown (15) fee (3) food (27) front desk (35) gym (3) highway (3) hotel (245) housekeeping (6) lobby (16) location (62) lunch (3) manager (9) money (3) neighborhood (5) parking (29) pillow (4) pool (12) price (14) rate (19) recommend (14) restaurant (54) room (193) room service (8) service (49) sheets (3) shower (15) shuttle (28) spa (5) staff (87) street (4) suite (8) towel (4) value (5) walk (6) water pressure (2) wireless (8)

Front desk

Appears in 35 comments.

60% wrote positive comments about front desk

The following words were used in comments with Front desk:
comfortable (3) desk (39) friendly (11) guest (3) helpful (6) hotel (5) liked (4) night (3) noise (2) pleasant (2) rating (3) return (3) rude (2) service (4) sleep (4) staff (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The front desk staff was courteous and friendly.

"Decent hotel- great front desk staff! " Read full review on TripAdvisor 2/3/2012 Vote

2. The staff was very helpful, from the front desk to the housekeeper.

"Love, love, love this hotel. I will go back " Read full review on TripAdvisor 7/11/2011 Vote

3. Check in was a breeze and the people at the front desk were very friendly.

"Nice stay,,would go again " Read full review on TripAdvisor 5/30/2011 Vote

4. As noted, the young ladies at the front desk seemed unable to address guests' concerns, though they were pleasant and smiling all the while.

"Atrocious " Read full review on TripAdvisor 1/6/2011 Vote

5. when i called the front desk, they acted like it was no big deal.

"Dont Stay Here " Read full review on TripAdvisor 4/19/2010 Vote

6. The front desk staff was warm and efficient, quickly checking me in and guiding me to my room.

"I recently spent 2 nights at thus... " Read full review on TripAdvisor 3/19/2010 Vote

7. Our check-in was efficient (and with a toddler, that's huge!) and the front desk personal were friendly and helpful.

"Loved it! " Read full review on TripAdvisor 3/14/2010 Vote

8. The setting is nice but it really stops there, the front desk acted as if I was a bother to them once I got to my room it smelled of mold the sleep comfort bed are horrible and I saw mice running in the restaurant (MAKES YOU WONDER WHAT THE KITCHEN IS LIKE).

"Beware " Read full review on TripAdvisor 3/13/2010 Vote

9. Front desk staf was friendly and professional.

"Not a wow, but acceptable " Read full review on Expedia 11/18/2009 Vote

10. I got a room with a high ceiling and a sleep number bed (great!) The front desk was friendly and helpful when printing off my presentation (for free).

"Good conference hotel " Read full review on TripAdvisor 6/24/2008 Vote