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OpinionWell
Rank
16th
Out of 481

Palazzo Las Vegas

Average Price: $306  
 
Hotel Class:
3255 Las Vegas Blvd South
Las Vegas, 89109 View map  
5-Star Hotel Rank: 6 of 17
Average review rating: 4.21
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (41) , MyTravelGuide (35) , TripAdvisor (1853)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 122 comments. 
47% wrote positive comments about manager
The following words were used in comments with Manager:
cares (9)   clean (7)   complain (8)   credit (9)   desk (27)   food (7)   hotel (13)   housekeeping (10)   liked (9)   management (128)   night (10)   secure (11)   service (15)   staff (10)   suite (9)    
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1. I was also impressed by the manager Jason, whom we first met when he was in the lounge helping his staff clean up because they were swamped with people.
"The Prestige: Luxury Customer Service with a Heart " Read full review on TripAdvisor   4/7/2012 Vote      
2. He and Heidi (also a manager) took the time to help us out and to chat with us.
"The Prestige: Luxury Customer Service with a Heart " Read full review on TripAdvisor   4/7/2012 Vote      
3. Manager should do a better job at promoting as it deserves a more featured place on the net.
"Palazzo's Morrell's is the best classic French restaurant in Las Vegas " Read full review on TripAdvisor   2/1/2012 Vote      
4. Manager on duty still didnt appologize just kind of gave me a look like what do you want.
"Management needs to pay attention to the details " Read full review on TripAdvisor   9/27/2010 Vote      
5. It's the manager, asking if everything has been taken care of.
"The Devil's in the Details " Read full review on TripAdvisor   7/13/2010 Vote      
6. Discussions with the general manager on site did nothing to rectify the situation, only a weak apology and no effort to compensate, just a promise that I would receive better service the next time (who said there would be a next time).
"Poor service doesn't warrant wasting your money here " Read full review on TripAdvisor   3/17/2010 Vote      
7. The manager was very defensive and claimed that they spent 6 hours cleaning it and had a 'specialist' examine the area.
"Fabulous! " Read full review on TripAdvisor   6/17/2009 Vote      
8. Anyway, the situation got taken care of but it took forever and the manager was quite rude.
"Fabulous! " Read full review on TripAdvisor   6/17/2009 Vote      
9. I don't know if it's because the Managers are like '21' that they are unprepared, or have no power but they certainly have no idea when it comes to running this hotel.
"Not Impressed at all! " Read full review on TripAdvisor   5/14/2009 Vote      
10. I called the 'priority service' number again to complain and they finally let me speak to some sort of manager, who apologized and comped our dinner and moved us to another room, he was going to send someone 'right up' with the new keys.
"Nice Room, but Moths were a big problem! " Read full review on TripAdvisor   5/6/2009 Vote      
   
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