Renaissance Austin, Austin, Service

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Rank

24th

Out of 287

Renaissance Austin	Average Price: $228 Check Rates

Hotel Class:

9721 Arboretum Boulevard

Austin, 78759 View map

4-Star Hotel Rank: 12 of 23
Average review rating: 4.12

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (141) , Travelocity (5) , TripAdvisor (154) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (12) bar (23) bath (9) bathroom (23) bed (30) breakfast (38) charge (17) check in (14) check out (5) concierge (16) cost (13) deal (5) dinner (7) downtown (51) fee (4) fitness center (4) food (39) front desk (15) gym (11) highway (6) hot tub (7) hotel (309) housekeeping (5) lake (6) lobby (42) location (69) manager (4) parking (21) pillow (15) pool (50) price (23) rate (9) recommend (16) restaurant (85) room (211) room service (19) sauna (5) service (65) shower (6) spa (4) staff (81) street (8) suite (24) towel (14) valet (12) value (5) view (16) walk (35) wireless (21) workout room (6)

Service

Appears in 65 comments.

75% wrote positive comments about service

The following words were used in comments with Service:
bad (3) bar (5) breakfast (5) busy (4) customer (7) excellent (6) free (4) good (9) great (10) hotel (25) liked (3) love (4) nice (6)

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1. Pretty lobby with good and friendly service; nice, big rooms; a small but nice bar with a pretty patio overlooking the pool and grounds; the breakfast in the restaurant was very good as well.

"Good choice outside of downtown " Read full review on TripAdvisor 4/23/2012 Vote

2. This is my third or fourth time at the hotel and the service has been excellent every time.

"Great for business travel, not so much for pleasure " Read full review on TripAdvisor 2/20/2012 Vote

3. Serviceable, clean, good gym, always polite and receptive staff.

"Decent, business-oriented " Read full review on TripAdvisor 1/29/2012 Vote

4. The hotel was perfect, the service was excellent and the sales department was so helpful when I was planning the block of rooms for the wedding.

"Wedding party " Read full review on TripAdvisor 1/14/2012 Vote

5. Nice atmosphere and aged but serviceable rooms.

"Good Place to Stay with a Discounted Rate " Read full review on TripAdvisor 11/28/2011 Vote

6. This hotel has great ambiance and traditional services and offerings.

"Still Going Strong " Read full review on TripAdvisor 11/2/2011 Vote

7. In a large hotel like this, they should offer free wireless service.

"Nice hotel " Read full review on TripAdvisor 9/27/2011 Vote

8. The normally charge $12.95 a day for internet service (we got it for free as part of the conference).

"Nice hotel " Read full review on TripAdvisor 9/27/2011 Vote

9. The hotel has a nice bar/restaurant, with great service.

"GREAT hotel gym! " Read full review on TripAdvisor 9/24/2011 Vote

10. The service here is VERY helpful on every level, from the valet to the concierge.

"Overall VERY good, but location could be better " Read full review on TripAdvisor 8/4/2011 Vote