Sheraton Fisherman's Wharf Hotel, San Francisco, Manager

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Rank

27th

Out of 493

Sheraton Fisherman's Wharf Hotel	Average Price: $232 Check Rates

Hotel Class:

2500 Mason Street

San Francisco, 94133 View map

4-Star Hotel Rank: 17 of 37
Average review rating: 3.47

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (89) , MyTravelGuide (1338) , Travelocity (9) , TripAdvisor (975) , YahooTravel (41)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (20) bar (80) bath (24) bathroom (219) beach (36) bed (159) breakfast (178) charge (60) check in (101) check out (24) complimentary (24) concierge (110) cost (70) deal (36) decor (88) dinner (32) discount (19) downtown (28) fee (42) food (120) front desk (89) hotel (1556) housekeeping (29) lobby (196) location (609) manager (41) money (60) parking (297) pillow (19) pool (122) price (143) rate (57) recommend (124) restaurant (172) room (1510) room service (28) service (184) shower (58) shuttle (19) staff (412) street (205) suite (33) to park (22) towel (26) valet (42) valet parking (23) value (40) view (79) walk (232) wireless (97)

Manager

Appears in 41 comments.

28% wrote positive comments about manager

The following words were used in comments with Manager:
better (2) car (2) customer (4) desk (4) extremely (3) responsive (2) rude (3) service (7) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Because of the theft I missed my shuttle and the manager was nice enough to offer me a town car to the airport.

"Had laptop stolen in lobby cafe " Read full review on TripAdvisor 4/1/2012 Vote

2. Upon checking in, Darren Bondy, Manager, was more than welcoming.

"Beyond Amazing Customer Service " Read full review on TripAdvisor 3/21/2012 Vote

3. The manager Ronnie gave us the response that he would give us an extra night but that they were 'sold out' and booked to capacity.

"First floor nightmare. Save your money! " Read full review on TripAdvisor 1/18/2011 Vote

4. Facilities were very good and the front office manager (Ricardo, I think) was obliging with a late check out.

"Very good hotel, excellent location. " Read full review on TripAdvisor 11/8/2010 Vote

5. Facilities were very good and the front office manager (Ricardo, I think) was obliging with a late check out.

"Very good hotel, excellent location. " Read full review on TripAdvisor 11/8/2010 Vote

6. matthew (the night manager) helped us arrange a car service to pick us up at the airport and take us back.

"great hotel! " Read full review on TripAdvisor 10/30/2010 Vote

7. The front desk and the manager (Matt I think) got everything straightened out by the time I got back from the airport with the second group of friends.

"Nice stay...too short. " Read full review on TripAdvisor 10/26/2010 Vote

8. As a manager he should have better people skills and at least be willing to hear what the issue is before he flies off the handle and attempts to belittle guests.

"If you want to be treated respectfully, then do not stay here! " Read full review on TripAdvisor 8/17/2010 Vote

9. When we checked into the hotel the manager refused to accept this rate.

"If you want to be treated respectfully, then do not stay here! " Read full review on TripAdvisor 8/17/2010 Vote

10. Of course, the manager never showed up nor called back, only the same lady, called back- after a few rounds phone calls and complains, the 'work' finally stopped- then we got even calls from repairman at mid of night to wanting look at bathroom leakage.

"Just walk away... The worst customer services we have ever experienced... Given a choice, we pick no star for this one. " Read full review on TripAdvisor 5/2/2012 Vote