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Sheraton Fisherman's Wharf Hotel

Average Price: $232  
Hotel Class:
2500 Mason Street
San Francisco, 94133 View map  
4-Star Hotel Rank: 17 of 37
Average review rating: 3.47
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (89) , MyTravelGuide (1338) , Travelocity (9) , TripAdvisor (975) , YahooTravel (41)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 89 comments. 
90% wrote positive comments about front desk
The following words were used in comments with Front desk:
accommodating (6)   clean (4)   concierge (11)   desk (89)   friendly (11)   good (5)   great (9)   helpful (22)   hotel (16)   housekeeping (4)   liked (3)   maid (5)   management (3)   need (3)    
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1. Service was very good from front desk to concierge.
"good spot to stay, close to boat tours and hop on hop off bus " Read full review on TripAdvisor   4/18/2012 Vote      
2. Also be aware that if you ask the front desk the best way to get to the airport they will tell you to take their car service, not the BART, because the BART train takes 1.5 hours.
"Great location, fairly updated rooms " Read full review on TripAdvisor   4/17/2012 Vote      
3. The concierge, front desk to housekeeping made my stay enjoyable.
"Good Location " Read full review on TripAdvisor   4/10/2012 Vote      
4. Front desk was good about directing us on places to go and things to do.
"Seaside Whimsical Decor in Great Location " Read full review on TripAdvisor   4/6/2012 Vote      
5. The front desk staff was very accommodating.
"Not the best ever, but not bad " Read full review on TripAdvisor   3/29/2012 Vote      
6. I give it one star because they let us check in a little early and the staff at the front desk were extremely nice.
"Not too good " Read full review on TripAdvisor   3/26/2012 Vote      
7. But on this last trip, we were forced to move rooms part way into our week stay, downgraded to a horrible room, treated like scum by the front desk on multiple occasions, ignored and then argued with by 'Engineering' when they could or would not repair our non-functioning AC, and generally treated like 3rd-class customers while they made room for the Starwood convention (themselves.
"Stunning-bad management " Read full review on TripAdvisor   2/26/2012 Vote      
8. THe bellmen and other front desk agents were very professional and courteoues as well so I would say the service moral is great.
"Great location, okay hotel " Read full review on TripAdvisor   2/8/2012 Vote      
9. The front desk staff was very helpful (shout-out to Margarita.
"Nice hotel, convenient location " Read full review on TripAdvisor   12/15/2011 Vote      
10. There was one of the most enthusiastic and warm front desk staff Margarita, who was a complete joy to interact with throughout my stay.
"New Facelift and Attitude " Read full review on TripAdvisor   12/8/2011 Vote      
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