Knickerbocker Hotel Chicago, Chicago, Service

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Rank

32nd

Out of 415

Knickerbocker Hotel Chicago	Average Price: $253 Check Rates

Hotel Class:

163 East Walton Place

Chicago, 60611-1527 View map

4-Star Hotel Rank: 15 of 39
Average review rating: 3.29

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (73) , MyTravelGuide (161) , Travelocity (9) , TripAdvisor (659) , YahooTravel (41)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) bar (140) bath (19) bathroom (222) beach (43) bed (193) breakfast (76) charge (36) check in (66) check out (18) concierge (84) cost (19) deal (43) decor (23) dinner (26) downtown (41) fee (15) food (60) front desk (80) hotel (1040) housekeeping (25) lake (61) lobby (109) location (407) lunch (17) manager (27) money (31) neighborhood (15) parking (52) pillow (35) pool (20) price (96) rate (62) recommend (86) restaurant (142) room (940) room service (46) service (170) shower (151) staff (351) street (100) suite (50) towel (18) tub (23) valet (15) valet parking (19) value (23) view (59) walk (118) wireless (27)

Service

Appears in 170 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
clean (10) concierge (15) customer (17) excellent (18) food (12) friendly (16) good (21) great (30) helpful (11) hotel (45) internet (8) liked (7) location (20) nice (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All our criteria was met, perfect location, clean room, nice bed, good service and value for your money.

"My first time, but definitely would not be the last!!! " Read full review on TripAdvisor 5/22/2012 Vote

2. Service is good, the bed is great and our room is really clean.

"My first time, but definitely would not be the last!!! " Read full review on TripAdvisor 5/22/2012 Vote

3. Good city location, and although the service was very good, the hotel was only so-so.

"Good location " Read full review on TripAdvisor 5/21/2012 Vote

4. All-in-all though a wonderful hotel, with exceptional customer service, which I would highly recommend.

"Try to get upgraded! " Read full review on TripAdvisor 5/8/2012 Vote

5. Best of all was their fantastic customer service.

"Will definitely return! " Read full review on TripAdvisor 5/3/2012 Vote

6. The service was great and the beds were soooo comfy .

"Thought it was great! " Read full review on TripAdvisor 4/16/2012 Vote

7. I ordered room service once and both the food (it wasn't a complicated order) and the service were excellent.

"Good for Business / Sightseeing but don't expect luxury " Read full review on TripAdvisor 4/14/2012 Vote

8. I am used to Business Centers with complimentary internet services even at the cheapest hotels.

"Great charming old hotel! Great location! " Read full review on TripAdvisor 4/6/2012 Vote

9. Never have I experienced such horrible service in my life, and this is someone who makes a living in the service industry.

"Worst Experience Ever - BETTER LESS EXPENSIVE HOTELS EVERYWHERE IN CHICAGO " Read full review on TripAdvisor 3/30/2012 Vote

10. The staff were pleasant and the service was very good.

"Great location but older Hotel " Read full review on TripAdvisor 3/25/2012 Vote