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Rank
32nd
Out of 415

Knickerbocker Hotel Chicago

Average Price: $253  
 
Hotel Class:
163 East Walton Place
Chicago, 60611-1527 View map  
4-Star Hotel Rank: 15 of 39
Average review rating: 3.29
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (5) , Expedia (73) , MyTravelGuide (161) , Travelocity (9) , TripAdvisor (659) , YahooTravel (41)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 27 comments. 
44% wrote positive comments about manager
The following words were used in comments with Manager:
bad (2)   best (3)   bug (5)   catering (2)   clerk (2)   complain (2)   concierge (3)   desk (9)   hotel (5)   housekeeping (2)   knowledgable (2)   management (29)   night (4)    
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1. the concierge and doormen were very friendly and the restaurant manager even greeted us by name.
"5 star service " Read full review on TripAdvisor   2/9/2012 Vote      
2. There was a note from the Sales Manager (Richard Mazur) extending his welcome and to enjoy our anniversary.
"The Knickerbocker Hotel Chicago "Rocks". " Read full review on TripAdvisor   11/1/2011 Vote      
3. The manager I spoke with said that 'to the best of her knowledge' they haven't found bed bugs at the hotel and that they are checked regularly.
"I think I was bitten by a bed bug there. " Read full review on TripAdvisor   9/29/2010 Vote      
4. The manager I spoke with said that 'to the best of her knowledge' they haven't found bed bugs at the hotel and that they are checked regularly.
"I think I was bitten by a bed bug there. " Read full review on TripAdvisor   9/29/2010 Vote      
5. I`m no wine snob, but the glass of Cabernet recommended by the room service manager on duty was so bad I had to send it back.
"Renovated rooms are lovely " Read full review on TripAdvisor   3/14/2008 Vote      
6. I strongly encourage you to get rid of your front desk manager as she has NO public relation or customer service skills what so ever.
"Worst Experience Ever - BETTER LESS EXPENSIVE HOTELS EVERYWHERE IN CHICAGO " Read full review on TripAdvisor   3/30/2012 Vote      
7. We called again and after an argument- can you believe we had to argue with a front desk clerk to talk to a manager.
"Worst hotel staff and filthy nasty room- bed bugs? " Read full review on TripAdvisor   8/1/2011 Vote      
8. i love it!one elevator was being repaired and a manager ushered us into the kitchen to use the service elevator.
"perfect !! as usual !! " Read full review on TripAdvisor   7/29/2011 Vote      
9. the manager tended to me and made my coffee himself.
"perfect !! as usual !! " Read full review on TripAdvisor   7/29/2011 Vote      
10. After talking to the manager at the hotel they were very kind and agreed to refund my money.
"Very nice hotel with lots of charm. " Read full review on TripAdvisor   5/13/2011 Vote      
   
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