Holiday Inn Chicago - Mart Plaza, Chicago, Manager

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Rank

65th

Out of 415

Holiday Inn Chicago - Mart Plaza	Average Price: $231 Check Rates

Hotel Class:

350 West Mart Center Drive

Chicago, 60654 View map

3-Star Hotel Rank: 24 of 73
Average review rating: 3.77

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (28) , MyTravelGuide (2514) , Travelocity (19) , TripAdvisor (355) , YahooTravel (23)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (14) bar (126) bath (10) bathroom (46) bed (66) bill (6) breakfast (67) charge (8) check in (50) check out (9) concierge (41) cost (26) deal (20) decor (14) dinner (21) discount (7) downtown (94) exercise room (6) fee (8) food (97) front desk (41) gym (15) hotel (755) housekeeping (20) lake (17) lobby (132) location (224) manager (23) money (25) parking (104) pillow (23) pool (76) price (81) rate (48) recommend (46) restaurant (151) room (633) room service (25) service (78) shower (28) staff (160) street (32) suite (17) to park (9) towel (16) value (18) view (338) walk (146) water pressure (7) wireless (16)

Manager

Appears in 23 comments.

70% wrote positive comments about manager

The following words were used in comments with Manager:
amazed (2) better (2) desk (4) eat (2) floor (2) food (2) hotel (7) impressed (2) liked (3) management (24) nice (2) problem (4) wrong (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel manager was most accomodating and sympathetic to our situation.

"Did not get to stay " Read full review on TripAdvisor 11/3/2011 Vote

2. Upon check in I was a little apprehensive about having a priceline room, however, the manager that helped us was very nice.

"Great stay " Read full review on TripAdvisor 10/30/2011 Vote

3. A problem with a cancelled room was easily remedied by the wonderful and kind night floor manager who was very accommodating.

"Wedding Guests Hotel - Location, View 5 star " Read full review on TripAdvisor 7/14/2011 Vote

4. Tony Mui, General Manager did all he could to ensure that our family had a fantastic stay at this wonderful hotel.

"Went above and beyond to ensure we had a fantastic stay - Happy to recommend to anyone visiting Chicago! " Read full review on TripAdvisor 7/12/2011 Vote

5. got to the front desk which is located in the merchandise mart building omg its huge never been in there but i was impressed to say the least the front desk staff/lady was very polite and attentive and friendly she validated my parking slip card upon checking us in i asked if there was a chance for a upgrade she said NO instantly OK no problem then another older woman came over whispered something to her i didn't think anything of it they ask who was with me i said my daughter and its a dad and daughters weekend and she was the lucky one to share my free hotel weekend with thay both smiled and then went on with there business so after chech in she tells us where to go the lobby is huge with long couches nice rugs little places to sit and chat before we went to the room we wanted to see the pool omg it was amazing with a work out room and i skylight above the pool this was better then the Ritz so we get to our room and there's 2 doors I'm like that's not our that's the cleaning room well it was our s the wonderful outgoing desk manager up graded us to the honeymoon suite i was floored i went down and said thank you a million times and when me and my daughter talk about our favorite places and hotels we've stayed the holiday inn mart is our number one we recommend it to everyone the breakfast is also amazing all you can eat and its good too.

"the most memorable hotel i ever stayed at... " Read full review on TripAdvisor 3/26/2011 Vote

6. I dealt with the front office manager and it was taken care of, no issues, no problems and thinks like this will make me go there whenever things are better.

"Wish I could have went. " Read full review on TripAdvisor 2/16/2011 Vote

7. I was, however, impressed that the Hotel Manager had responded to all of the comments, both positive and not so, and that he had included his email address in one of them so that the rater could contact him to discuss her concerns further.

"Record snowfall cancelled my trip, but my pre-trip experience sold me " Read full review on TripAdvisor 2/9/2011 Vote

8. Manager also started with brief apology, but then also told me i was in the wrong room, and didnt I get a note under the door informing me of this problem (not sure what a note would do in terms of my actually getting a shower) .

"Horrible customer service " Read full review on TripAdvisor 2/18/2012 Vote

9. Initially, we were told this was unavailable but a manager overheard our request and he freed one up for us.

"Nice Hotel for a reasonable price....sometimes " Read full review on TripAdvisor 11/18/2011 Vote

10. I hope we will be able to reschedule the trip in the future, and that I will be able to meet the manager and thank him in person.

"Did not get to stay " Read full review on TripAdvisor 11/3/2011 Vote