4. got to the front desk which is located in the merchandise mart building omg its huge never been in there but i was impressed to say the least the front desk staff/lady was very polite and attentive and friendly she validated my parking slip card upon checking us in i asked if there was a chance for a upgrade she said NO instantly OK no problem then another older woman came over whispered something to her i didn't think anything of it they ask who was with me i said my daughter and its a dad and daughters weekend and she was the lucky one to share my free hotel weekend with thay both smiled and then went on with there business so after chech in she tells us where to go the lobby is huge with long couches nice rugs little places to sit and chat before we went to the room we wanted to see the pool omg it was amazing with a work out room and i skylight above the pool this was better then the Ritz so we get to our room and there's 2 doors I'm like that's not our that's the cleaning room well it was our s the wonderful outgoing desk manager up graded us to the honeymoon suite i was floored i went down and said thank you a million times and when me and my daughter talk about our favorite places and hotels we've stayed the holiday inn mart is our number one we recommend it to everyone the breakfast is also amazing all you can eat and its good too.