Embassy Suites Hotel Chicago - Downtown, Chicago, Service

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OpinionWell
Rank

43rd

Out of 415

Embassy Suites Hotel Chicago - Downtown	Average Price: $290 Check Rates

Hotel Class:

600 North State Street

Chicago, 60610 View map

3-Star Hotel Rank: 16 of 73
Average review rating: 4.26

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (55) , MyTravelGuide (709) , Travelocity (16) , TripAdvisor (481) , YahooTravel (61)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (39) bathroom (55) bed (72) bill (8) breakfast (433) charge (15) check in (65) check out (12) checkout (8) complimentary (38) concierge (58) cost (22) deal (24) dinner (34) downtown (149) fee (15) food (76) front desk (81) hot tub (14) hotel (821) housekeeping (15) lake (9) lakefront (10) lobby (50) location (339) manager (61) money (22) parking (103) pillow (17) pool (137) price (73) rate (39) recommend (53) restaurant (152) room (695) room service (10) service (125) sheets (8) shower (13) staff (248) street (84) suite (378) towel (12) valet (11) valet parking (17) value (40) view (60) walk (106) wireless (22)

Service

Appears in 125 comments.

74% wrote positive comments about service

The following words were used in comments with Service:
excellent (7) expectation (6) food (9) friendly (7) good (17) great (28) hotel (36) location (10) management (6) nice (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Decent service.

"best part of my stay was the staff! " Read full review on TripAdvisor 5/17/2012 Vote

2. The evening receptions were the same - consistently good, quick service.

"Perfect Hotel, Perfect Location " Read full review on TripAdvisor 4/14/2012 Vote

3. The service was amazing as well.

"Very nice hotel in an amazing location! " Read full review on TripAdvisor 4/11/2012 Vote

4. awesome customer service.

"Business Trip - return visit was just as pleasant as last year " Read full review on TripAdvisor 3/28/2012 Vote

5. The service is excellent, free breakfast and evening cocktails give a plus to this hotel.

"Great value " Read full review on TripAdvisor 3/14/2012 Vote

6. The service from the very beginning was great.

"Definitely Will Return... " Read full review on TripAdvisor 3/11/2012 Vote

7. Excellent service.

"I will be BACK... " Read full review on TripAdvisor 2/21/2012 Vote

8. As a person who once considered Hilton our preferred choice and have been gold or silver for the past 5 yrs I would certainly expect better customer service.

"Ipad stolen out of room " Read full review on TripAdvisor 1/16/2012 Vote

9. To add to the spectacular service, the hotel had pasta and bread (along with their regular managers reception food) the night before the race.

"Great hotel especially for Chicago marathon! " Read full review on TripAdvisor 12/17/2011 Vote

10. Great service, inside restaurant for a nightcap, pool for families, comfortable setting.

"Location, Location, Location " Read full review on TripAdvisor 10/31/2011 Vote